Customer Service Agent — 4-Week Training + Flexible Shifts

Heidelberg Materials; Western Australia; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Salary Sacrifice

Learning and Development

Paid parental & grandparent leave

Discounted concrete & quarry products

Novated leasing

Health & well-being benefits

Car hire discounts

Electronics 10% discount

Job summary

Heidelberg Materials in Rivervale, WA is seeking a Customer Service Agent to deliver excellent service across Western Australia. You will handle inbound calls, manage concrete and aggregate orders, and support daily operations in a team-driven Centre.

Training is provided to learn the industry, with a strong emphasis on customer satisfaction and collaboration. The role requires resilience, curiosity, and compassionate communication with customers and internal stakeholders.

Qualifications

• No logistics or construction industry experience required; 4-week training program provided.
• Strong problem-solving and collaboration to meet daily challenges.
• Resilience to stay calm under pressure.
• Curious mindset to work with internal stakeholders.
• Compassionate and attentive to customer requirements.

Responsibilities

• Handle inbound customer calls across Western Australia.
• Effectively manage orders for concrete and aggregate products.
• Contribute to a high-level customer service culture.
• Support shift patterns and flexible weekend coverage.

Skills

Training

Problem solving

Resilience

Curious

Compassionate

Job description

Heidelberg Materials in Rivervale, WA is seeking a Customer Service Agent to deliver excellent service across Western Australia. You will handle inbound calls, manage concrete and aggregate orders, and support daily operations in a team-driven Centre.

Training is provided to learn the industry, with a strong emphasis on customer satisfaction and collaboration. The role requires resilience, curiosity, and compassionate communication with customers and internal stakeholders.