Customer Service Agent

026 Heidelberg Materials Australia Pty Ltd; Perth; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary Sacrifice

Learning and Development

Paid Parental and Grandparent Leave

Discounted Concrete & Quarry Products

Novated Leasing

Health and Well-being

Car Hire Discounts

Electronics

Job summary

Heidelberg Materials is seeking a Customer Service Agent in Rivervale to join a friendly Centre. You will deliver remarkable customer service, manage orders, and collaborate with internal stakeholders to ensure outcomes align with customer needs.

Join a team that values growth and a strong service culture, with training provided and opportunities to contribute to a wide Western Australia customer base. The role requires reliability and excellent communication across teams.

Qualifications

• Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.

Responsibilities

• Handle a range of inbound customer calls from around Western Australia.
• Effectively manage customer orders for concrete and aggregate products.
• Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.

Skills

Problem solving

Resilience

Curious

Compassionate

Training program

Job description

Customer Service Agent | Rivervale

The role: Reporting directly to the customer service manager, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About the Role

You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

• Handle a range of inbound customer calls from around Western Australia.
• Effectively manage customer orders for concrete and aggregate products.
• Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.

Background, Skills, and Experience required

• Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.
• Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!
• Resilience - Tackle every new challenge with calm composure.
• Curious - Work with our internal stakeholders to get the most from our network of assets.
• Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Benefits

• Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia. We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects. We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.