Customer Service Advisor: Aged Care & Disability

Officeworks; Melbourne; Hybrid; AUD 55,000 - 85,000; Full time

Job summary

VMCH in Melbourne is seeking a Customer Service Advisor to be the first point of contact for customers across aged care, disability services and retirement living. You will respond to enquiries via phone, email and web, offering clear, compassionate information and guiding customers to the right teams.

You’ll also maintain accurate CRM records and provide practical administrative support to keep the office running smoothly.

Qualifications

• Respond to enquiries across phone, email and web channels.
• Maintain accurate customer information in the CRM.
• Provide practical administrative support to help the office run smoothly.
• Organisation and confident communication with diverse customers.

Responsibilities

• Be the first point of contact for VMCH customers.
• Support current and prospective customers across aged care, disability services and retirement living.
• Coordinate call-backs and route customers to the right teams.

Skills

Customer service

Communication

CRM

Administrative support

Tools

CRM software

Job description

VMCH in Melbourne is seeking a Customer Service Advisor to be the first point of contact for customers across aged care, disability services and retirement living. You will respond to enquiries via phone, email and web, offering clear, compassionate information and guiding customers to the right teams.

You’ll also maintain accurate CRM records and provide practical administrative support to keep the office running smoothly.