Aged Care & Disability Customer Service Advisor

VMCH; Melbourne; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Flexible, family friendly work culture

Paid parental leave

EAP (Employee Assistance Program)

Fitness Passport

Résumé du poste

VMCH is seeking a Customer Service Advisor to be a first point of contact for customers across aged care, disability services and retirement living. You will respond via phone, email and web, offering clear information and connecting customers with the right VMCH teams.

You’ll maintain CRM data and support the Lonsdale Street Office with administration. This role suits someone organised, confident communicating with diverse backgrounds and passionate about high‑quality customer service, within

Qualifications

• Genuine passion for aged care and disability services.
• Strong written and verbal communication with a compassionate approach.
• Commitment to delivering high‑quality customer service.
• Confidence using Microsoft Office and CRM systems.
• Strong organisation and time management; able to work independently.

Responsabilités

• Respond to customer enquiries across phone and email with timely support.
• Provide information about VMCH services and connect customers to the right teams.
• Deliver a positive, personalised customer experience at every interaction.
• Maintain accurate customer information in the CRM system.
• Provide general administrative support to the Customer Service team and Lonsdale Street Office.

Connaissances

Customer service

CRM systems

Microsoft Office

Communication skills

Organisational skills

Outils

CRM systems

Microsoft Office

Description du poste

VMCH is seeking a Customer Service Advisor to be a first point of contact for customers across aged care, disability services and retirement living. You will respond via phone, email and web, offering clear information and connecting customers with the right VMCH teams.

You’ll maintain CRM data and support the Lonsdale Street Office with administration. This role suits someone organised, confident communicating with diverse backgrounds and passionate about high‑quality customer service, within