Hybrid Aged Care Customer Service Specialist

Bolton Clarke Careers; Melbourne; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging & not-for-profit tax‑

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking a Customer Service Operator in Melbourne to be the first point of contact for customer enquiries and referrals. You will deliver exceptional service in a fast-paced contact centre, handling a high volume of calls and ensuring accurate data entry across systems.

Training is provided, and a hybrid working arrangement with an office base is available. The role values experience in customer service, knowledge of aged care or healthcare is highly regarded, and a

Qualifications

• Previous experience in a call centre or customer service environment.
• Aged care, healthcare or community services knowledge (highly regarded).
• Proven ability to work well in busy environments while providing a high level of customer service.
• Strong Microsoft Office skills and confidence navigating multiple systems.
• Attention to detail and ability to pass on information with clarity and accuracy.
• Ability to work effectively in a team environment.
• Outstanding verbal communication skills and a professional phone manner.

Responsibilities

• Handle incoming and outgoing customer enquiries and client referrals
• Assess the nature of calls and determine the most appropriate response, including transfers and escalations when required
• Accurately record customer information and interactions within internal systems
• Manage a high volume of diverse customer interactions while maintaining service excellence
• Maintain current knowledge of Bolton Clarke services, funding programs, and fee schedules
• Deliver a consistently high standard of customer service across all communications

Skills

Call centre experience

Customer service

Microsoft Office

Communication

Teamwork

Attention to detail

Phone manner

Aged care knowledge

Tools

Microsoft Office

Job description

Bolton Clarke Group is seeking a Customer Service Operator in Melbourne to be the first point of contact for customer enquiries and referrals. You will deliver exceptional service in a fast-paced contact centre, handling a high volume of calls and ensuring accurate data entry across systems.

Training is provided, and a hybrid working arrangement with an office base is available. The role values experience in customer service, knowledge of aged care or healthcare is highly regarded, and a