Customer Service Advisor

VMCH; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Flexible, family friendly work culture

Paid parental leave

EAP (Employee Assistance Program)

Fitness Passport

Job summary

VMCH is seeking a Customer Service Advisor to be a first point of contact for customers across aged care, disability services and retirement living. You will respond via phone, email and web, offering clear information and connecting customers with the right VMCH teams.

You’ll maintain CRM data and support the Lonsdale Street Office with administration. This role suits someone organised, confident communicating with diverse backgrounds and passionate about high‑quality customer service, within

Qualifications

• Genuine passion for aged care and disability services.
• Strong written and verbal communication with a compassionate approach.
• Commitment to delivering high‑quality customer service.
• Confidence using Microsoft Office and CRM systems.
• Strong organisation and time management; able to work independently.

Responsibilities

• Respond to customer enquiries across phone and email with timely support.
• Provide information about VMCH services and connect customers to the right teams.
• Deliver a positive, personalised customer experience at every interaction.
• Maintain accurate customer information in the CRM system.
• Provide general administrative support to the Customer Service team and Lonsdale Street Office.

Skills

Customer service

CRM systems

Microsoft Office

Communication skills

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

• Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
• Join a fast-paced, energetic and supportive Customer Service team where no two enquiries are the same
• Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.

The position

As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support. Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call-backs and provide practical administrative support to help the Lonsdale Street Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high-quality customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. With us, you’ll combine your interpersonal skills with a hands‑on, customer focused approach. Navigating a diverse service environment and building strong relationships to connect customers with the right VMCH services and support.

The responsibilities

• Respond to customer enquiries across phone and email, providing timely and helpful support
• Provide information about VMCH services and connect customers with the right teams.
• Deliver a positive, personalised customer experience at every interaction.
• Maintain accurate customer information and interactions within the CRM system.
• Provide general administrative support to the Customer Service team and Lonsdale Street Office.

What’s required

• A genuine passion for aged care and disability services
• Strong written and verbal communication skills, with a compassionate approach.
• A demonstrated commitment to delivering high‑quality customer service.
• Confidence using Microsoft Office and CRM systems.
• Strong organisation and time management skills, with the ability to work independently and manage competing priorities.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take‑home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high‑interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive. For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives. Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them. Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search