Retail Customer Advisor Flexible Hours (Casual/Temp)

Officeworks; Melbourne; Híbrido; AUD 55.000 - 85.000; Jornada completa

Descripción de la vacante

VMCH in Melbourne is seeking a Customer Service Advisor to be the first point of contact for customers across aged care, disability services and retirement living. You will respond to enquiries via phone, email and web, offering clear, compassionate information and guiding customers to the right teams.

You’ll also maintain accurate CRM records and provide practical administrative support to keep the office running smoothly.

Formación

• Respond to enquiries across phone, email and web channels.
• Maintain accurate customer information in the CRM.
• Provide practical administrative support to help the office run smoothly.
• Organisation and confident communication with diverse customers.

Responsabilidades

• Be the first point of contact for VMCH customers.
• Support current and prospective customers across aged care, disability services and retirement living.
• Coordinate call-backs and route customers to the right teams.

Conocimientos

Customer service

Communication

CRM

Administrative support

Herramientas

CRM software

Descripción del empleo

· Be the first point of contact for VMCH, creating positive and personalised experiences for our customers

· Join a fast‑paced, energetic and supportive Customer Service team where no two enquiries are the same

· Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.

The position

As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support. Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call‑backs and provide practical administrative support to help the Lonsdale Street Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high‑quality customer service.

VMCH. Flourishing communities, vibrant careers.

At VMCH,