Customer Service Advisor

Nex Building Group; New South Wales; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Gym discounts

Income protection

Purchased leave

Parental leave

Employee discounts

Wellbeing program

Diversity focus

Learning & development

Job summary

NEX Building Group is hiring a Customer Service Advisor in New South Wales. You will be the primary customer contact across the build journey, coordinating from pre-construction to completion and collaborating with internal teams to ensure smooth project delivery.

We seek candidates with customer service experience, excellent communication, and strong attention to detail. Join a leading Australian home builder with a comprehensive benefits package and career development opportunities.

Qualifications

• Previous experience in a customer service role
• Strong communication and organisational skills
• High attention to detail when handling documents and information
• Knowledge of residential construction industry is desirable
• Ability to read plans, contracts and basic estimating is desirable
• Proficient in Microsoft Office applications

Responsibilities

• Act as the primary customer contact during the build journey
• Coordinate projects from pre-construction through to completion
• Provide guidance, solutions and reassurance to customers
• Collaborate with internal teams to resolve issues and keep projects on track
• Escalate complex matters to leadership when required
• Review documentation for accuracy and compliance before distribution
• Coordinate final inspections and occupation certificates

Skills

Customer service

Communication

Attention to detail

Plan reading

MS Office

Multitasking

Tools

MS Office Suite

Job description

Job Description

Customer Service Advisor

• Join the leading residential home builder in NSW
• Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
• Discount on building a home with any of our building brands

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi‑residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud of this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!

About the opportunity

This role acts as the primary contact for customers throughout their build journey, providing guidance, reassurance, and timely updates. More specifically, you will:

• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre‑construction through to completion.
• Support customers with guidance, solutions, and reassurance throughout the build journey.
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track.
• Escalate complex or high‑risk matters to leadership when required.
• Provide contract support, including resolving discrepancies and managing variations.
• Review documentation to ensure accuracy, compliance, and clarity before distribution.
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement.

About you

You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of councils and residential construction industry - highly desirable
• Ability to read plans, contracts and basic estimating - highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre‑employment medical.