Technical Support Advisor

City Facilities Management Australia; Melbourne; Remote; AUD 39,000 - 50,000; Part time

Job summary

A dynamic facilities management company in Melbourne is seeking a Technical Support Advisor. This part-time role involves supporting partners by remotely monitoring technical systems, managing communications, and providing excellent customer service. Ideal candidates should have experience in a Contact Centre environment and a strong attention to detail.

Qualifications

• Experience in a Contact Centre environment is preferred.
• Demonstrated ability to manage multiple systems simultaneously.
• Previous technical support experience is a plus.
• Previous experience in a Technical Support or service role - preferred.

Responsibilities

• Monitor alarm systems in a control room environment.
• Manage high volume outgoing calls to technicians.
• Provide customer service to partners and field staff.
• Accurately enter data
• Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

Skills

Customer service experience

Attention to detail

Technical support experience

Multitasking across systems

Job description

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The Opportunity

This 6-month fixed term role offers a proactive, motivated and tech-savvy team player the opportunity to join a dynamic high-performing team. You will support our partners—Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm).

Your key responsibilities

• Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
• Work in a control room environment, monitoring alarm systems
• Manage high volume of outbound calls to field technicians and stores
• Accurately enter data
• Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

You will be required to have

• Demonstrated experience using multiple systems concurrently
• A high level of attention to detail
• Customer service experience within a Contact Centre environment - preferred
• Previous experience in a Technical Support or service role - preferred

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative, Customer Service, and Information Technology

Industries

• Facilities Services and Office Administration