Customer Service Advisor

CityFM; City of Monash; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free on-site parking

Above-award wage

Career progression and development

Staff discounts

Learning and development program

Job summary

City FM Australia is seeking a motivated Customer Service Representative to join our fast-paced team and support valued customers such as Coles. This full-time, permanent role operates Monday–Friday, 7am–7pm, on a rotating roster in a modern building with on-site parking.

You will handle a high volume of inbound and outbound calls, resolve and escalate customer issues, capture data accurately and work to KPIs, while delivering exceptional service and building strong relationships with internal

Qualifications

• Experience handling high volume inbound and outbound calls.
• Ability to capture data accurately and work to KPI targets.
• Provide exceptional service by building relationships with customers.

Responsibilities

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and troubleshoot problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

Skills

Inbound calls

Outbound calls

Customer service

Relationship building

Data entry

Job description

City FM Australia (City)provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time Permanentopportunity working Monday - Friday between 7am and 7pm on a rotating roster.Why you want to work for our team:

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers
• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escape problems logged by our customers.
• Accurately capturedata and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.