Customer Service Advisor: Fast-Paced Support & Growth

CityFM; City of Monash; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free on-site parking

Above-award wage

Career progression and development

Staff discounts

Learning and development program

Job summary

City FM Australia is seeking a motivated Customer Service Representative to join our fast-paced team and support valued customers such as Coles. This full-time, permanent role operates Monday–Friday, 7am–7pm, on a rotating roster in a modern building with on-site parking.

You will handle a high volume of inbound and outbound calls, resolve and escalate customer issues, capture data accurately and work to KPIs, while delivering exceptional service and building strong relationships with internal

Qualifications

• Experience handling high volume inbound and outbound calls.
• Ability to capture data accurately and work to KPI targets.
• Provide exceptional service by building relationships with customers.

Responsibilities

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and troubleshoot problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

Skills

Inbound calls

Outbound calls

Customer service

Relationship building

Data entry

Job description

City FM Australia is seeking a motivated Customer Service Representative to join our fast-paced team and support valued customers such as Coles. This full-time, permanent role operates Monday–Friday, 7am–7pm, on a rotating roster in a modern building with on-site parking.

You will handle a high volume of inbound and outbound calls, resolve and escalate customer issues, capture data accurately and work to KPIs, while delivering exceptional service and building strong relationships with internal