Customer Service Advisor

City Facilities Management; City of Monash; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Free on-site parking

Discounts Hub with exclusive discounts

Learning & development program

Career progression

Job summary

City FM Australia is seeking a customer service representative to support Coles, joining a fast-paced professional team on a full-time permanent basis. The role runs Monday to Friday, 7am–7pm on a rotating roster, in a modern on-site building with free parking.

You will manage a high volume of calls and build rapport with customers while delivering exceptional service. Enjoy career progression through our extensive learning and development program, on-site discounts, and a supportive team

Qualifications

• Experience handling a high volume of calls.
• Strong communication and rapport-building skills.
• Ability to work Monday to Friday on a rotating roster.

Responsibilities

• Handle inbound and outbound calls from customers.
• Resolve customer issues and provide effective solutions.
• Accurately capture data and meet KPIs.
• Deliver exceptional service and build customer relationships.

Skills

Communication

Call center

Problem solving

Relationship building

Job description

City FM Australia (City)provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time Permanentopportunity working Monday - Friday between 7am and 7pm on a rotating roster.Why you want to work for our team:

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers
• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escape problems logged by our customers.
• Accurately capturedata and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.