Customer Service Advisor – Helpdesk (Facilities Mgmt)

City Facilities Management Australia; Victoria; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Discounts hub

Learning & development

Career progression

Job summary

City FM Australia is seeking a motivated Customer Service Representative to support Coles and our clients from our Victoria site. This full-time permanent role offers weekday hours (Mon-Fri, 7am–7pm on a rotating roster) and on-site parking.

You will handle high volumes of calls, resolve issues, capture data accurately and meet KPIs. On-site paid training of two weeks and a supportive team are provided, with opportunities for progression within our growing Australian facilities management

Qualifications

• 12 months experience in a helpdesk or call centre.
• Strong customer service focus.
• Excellent written and verbal communication.
• Willingness to attend 2 weeks of on-site training.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Resolve and escalate customer issues as needed.
• Accurately capture data and meet KPIs.
• Build rapport with internal and external customers.

Skills

Customer service

Call centre

Communication

Data entry

Attention to detail

Job description

City FM Australia is seeking a motivated Customer Service Representative to support Coles and our clients from our Victoria site. This full-time permanent role offers weekday hours (Mon-Fri, 7am–7pm on a rotating roster) and on-site parking.

You will handle high volumes of calls, resolve issues, capture data accurately and meet KPIs. On-site paid training of two weeks and a supportive team are provided, with opportunities for progression within our growing Australian facilities management