Customer Service Advisor - High-Volume Support & Growth

City Facilities Management; City of Monash; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Free on-site parking

Discounts Hub with exclusive discounts

Learning & development program

Career progression

Job summary

City FM Australia is seeking a customer service representative to support Coles, joining a fast-paced professional team on a full-time permanent basis. The role runs Monday to Friday, 7am–7pm on a rotating roster, in a modern on-site building with free parking.

You will manage a high volume of calls and build rapport with customers while delivering exceptional service. Enjoy career progression through our extensive learning and development program, on-site discounts, and a supportive team

Qualifications

• Experience handling a high volume of calls.
• Strong communication and rapport-building skills.
• Ability to work Monday to Friday on a rotating roster.

Responsibilities

• Handle inbound and outbound calls from customers.
• Resolve customer issues and provide effective solutions.
• Accurately capture data and meet KPIs.
• Deliver exceptional service and build customer relationships.

Skills

Communication

Call center

Problem solving

Relationship building

Job description

City FM Australia is seeking a customer service representative to support Coles, joining a fast-paced professional team on a full-time permanent basis. The role runs Monday to Friday, 7am–7pm on a rotating roster, in a modern on-site building with free parking.

You will manage a high volume of calls and build rapport with customers while delivering exceptional service. Enjoy career progression through our extensive learning and development program, on-site discounts, and a supportive team