Customer Service Administrator (Permanent – Parking On Site!)

Top Office Group Pty Ltd; Brisbane; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Onsite parking

Permanent full-time position

Supportive team environment

Growth opportunities

Job summary

Top Office Group in Brisbane is seeking a motivated administrator to support sales and service operations. The permanent, full-time role offers onsite parking and a collaborative team environment, with strong opportunities for growth.

Key duties include processing orders, handling enquiries, coordinating transport, and preparing quotes. Ideal candidates will have admin experience, be highly organised, and proficient in MS Office; ERP familiarity with ProfitPlus is a plus.

Qualifications

• Experience in administration or internal customer service roles.
• Strong organisational and multitasking abilities.
• Customer-focused mindset with excellent interpersonal skills.
• Confident communication and good time management.
• Proficiency in MS Office (Word, Outlook, Excel) – intermediate level.
• Accurate data entry and administrative work.

Responsibilities

• Process sales and purchase orders, invoices and delivery updates.
• Handle inbound customer enquiries and outbound service calls.
• Coordinate transport and scheduling for outgoing orders.
• Monitor overdue orders and update due dates.
• Prepare estimates and quotes per pricing policies.
• Liaise with warehouse and internal teams to manage stock and order accuracy.
• Support sales team with quotations and enquiries.
• Provide general administration support and suggest process improvements.

Skills

Administration

Customer service

Organisational skills

Interpersonal skills

Time management

MS Office

Data entry accuracy

ERP familiarity

Tools

ProfitPlus ERP

Job description

With nearly 40 years’ experience supplying to infrastructure industries, our client is a trusted provider of specialised products and solutions across mining, civil, agriculture, and aquaculture sectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions, consistently setting industry benchmarks for quality, innovation, and reliability.

We are currently seeking a motivated and customer-focused administrator to support their sales and service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering excellent service.

Key Responsibilities:

• Process sales and purchase orders, invoices, and delivery updates
• Handle inbound customer enquiries and make outbound service calls as needed
• Coordinate transport and scheduling for outgoing orders
• Monitor overdue orders and update due dates
• Prepare estimates and quotes in line with pricing policies
• Liaise with warehouse and internal teams to manage stock and order accuracy
• Support sales team with quotations and general enquiries
• Provide general administration support across the business and suggest process improvements

What You’ll Bring:

• Experience in administration and/or internal customer service roles
• Strong organisational skills and the ability to multitask
• A customer-focused mindset and excellent interpersonal skills
• Confident communication and solid time management capabilities
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) – intermediate level required
• High level of accuracy in data entry and administrative work
• Familiarity with ERP systems (ProfitPlus an advantage, however, not essential as training will be provided in systems)

On offer:

• Permanent, full-time position with long-term stability
• Convenient location with onsite parking
• Supportive team environment with approachable leadership
• Opportunities to grow within a highly reputable and expanding business

This is a great opportunity to grow your career in a supportive and professional environment, working with a well-established business that values quality service and team collaboration.

Salary $65,000 (plus superannuation).