Service Operations Manager

KONE; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Career progression

Job summary

KONE in Adelaide is seeking an exceptional Service Operations Manager to lead a regional service operations team, driving safety, customer satisfaction and high operational performance. You will coach and develop the team to meet service targets and business objectives, fostering a customer-centric culture.

You will own budgeting, forecasting and financial performance, while championing continuous improvement and collaboration with national leadership to extend maintenance profitability and

Qualifications

• 5+ years leading a service operations team.
• Bachelor's degree or strong Electrical/Mechanical background.
• Strong business acumen and customer focus.
• Experience with budgeting and financial planning.

Responsibilities

• Promote a strong safety culture by ensuring compliance with safety standards.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve targets and regional performance.
• Develop and execute business plans, including budgeting and forecasting.
• Champion continuous improvement across operational processes.
• Monitor sales results in the region.
• Secure and extend maintenance portfolio and profitability.
• Keep customers updated on upcoming maintenance schedules.
• Oversee installation to maintenance handover process and participate in national service management meetings.

Skills

Leadership

Forecasting

Pricing decisions

Customer relationships

Communication

Education

Bachelor's degree

Job description

Great benefits and remuneration - Base + car allowance+ bonus

Work with industry-leading products and technology

Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadership team in Adelaide, South Australia. In this role, you will lead, coach, and develop a team to achieve service operations targets and business objectives while ensuring a customer-centric culture and a strong service mindset.

What will you be doing?

• Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitoring sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

Are you the one?

• 5+ years' experience running a service operations team.
• Bachelor's degree or a strong Electrical/ Mechanical background desired.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.
• Excellent Customer Relationship management skills

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• Excellent culture and supportive team

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.