Customer Service Administrator

Sense Recruitment; Town of Cambridge; Presencial; AUD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Sense Recruitment is seeking a personable and professional Customer Service Admin Officer for an 8-week contract in West Leederville, WA. You will be the welcoming face of the organisation, greet visitors and handle front-desk inquiries with a friendly, confident demeanor.

You'll manage calls, respond to enquiries, handle emails and assist with general administration to support the wider team. A positive attitude and strong people skills are essential.

Formación

• Experience in customer service in an office environment.
• Friendly, confident and approachable with strong people skills.
• Able to handling front-desk duties and switchboard.
• Proficient with Microsoft Outlook, Word and Excel.
• Organised and reliable with the ability to multitask.
• Excellent verbal and written communication.

Responsabilidades

• Welcome visitors and provide a professional first impression.
• Answer and direct incoming calls and respond to enquiries.
• Manage general emails, correspondence and deliveries.
• Coordinate meeting room bookings and room setups.
• Provide general administrative support to the wider team.
• Assist colleagues with day-to-day tasks as needed.

Conocimientos

People skills

Customer service

Communication

Microsoft Office

Organised

Can-do attitude

Herramientas

Switchboard

Descripción del empleo

Are you someone who loves dealing with people, has a friendly and confident personality, and enjoys being the welcoming face of an organisation?

We're looking for a personable and professional Customer Service Admin Officer to join a well-established organisation in West Leederville for an 8-week contract.

This is a great opportunity for someone who enjoys being the first point of contact, can build rapport easily and takes pride in delivering excellent customer service.

You'll be the friendly face greeting visitors, answering incoming calls, responding to enquiries and helping keep the office running smoothly. Alongside reception duties, you'll provide general administration support to the wider team.

What you'll be doing:

• Welcoming visitors and providing a friendly, professional first impression.
• Answering and directing incoming calls and responding to enquiries.
• Managing general emails, correspondence and deliveries.
• Coordinating meeting room bookings and assisting with room setups.
• Providing general administration and office support.
• Assisting colleagues with day-to-day tasks as needed.

What we're looking for:

More than anything, we're looking for someone with a great personality who genuinely enjoys helping people.

• Friendly, confident and approachable with excellent people skills.
• Strong customer service experience, ideally in reception or an office environment.
• Comfortable speaking with people face-to-face and over the phone.
• Good computer skills, particularly Microsoft Outlook, Word and Excel.
• Organised, reliable and able to juggle different tasks.
• A positive, can-do attitude and willingness to help wherever needed.

You'll have:

• Experience in similar customer service role within a professional office environment and have strong knowledge of customer service principles, with demonstrated experience in using a switchboard and handling face-to-face inquiries.
• Strong proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Excellent communication and interpersonal skills, able to engage tactfully and empathetically with a diverse range of people.

This role is perfect for someone organised, proactive, and committed to providing a high-quality customer service experience.