Customer Experience Officer

City of Perth; Perth; Vor Ort; AUD 75.000 - 81.000; Vollzeit

Benefits dieser Stelle

Flexible rostered shifts

Work in Perth CBD

Career development opportunities

Zusammenfassung

City of Perth is recruiting for a Customer Experience Officer to be the first point of contact for residents, visitors and businesses across phone, email, online and face-to-face channels. You will help people navigate City services and access information in a fast-paced, supportive environment.

This role involves processing bookings and payments, maintaining records, and supporting City events and initiatives while delivering exceptional service as part of a collaborative team.

Qualifikationen

• Passion for customer service and helping people find solutions.
• Ability to manage multiple enquiries and priorities in a fast-paced environment.
• Organised, adaptable and professional when priorities change.
• Works effectively independently and in a team.
• Strong computer skills, especially Microsoft365.

Aufgaben

• Be the first point of contact for enquiries across phone, email, online and face-to-face channels.
• Help residents, visitors and businesses access City services and information.
• Manage competing priorities and administrative tasks in a fast-paced environment.
• Process bookings, payments and correspondence while maintaining accurate records.
• Support wider City events, initiatives and the day-to-day operation of the Customer Experience Centre.
• Work collaboratively with a high-performing team to deliver great service.

Kenntnisse

Customer service

Multitasking

Organisation

Independent working

Microsoft365

Tools

Microsoft365

Jobbeschreibung

Engagement and Activation | Customer Service

• $75,360 to $81,263 per annum, plussuper
• Full-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is aLocal Government that is ambitious for the future. To achieve ouraims, we recruit the very best people who understand the Cityexists to enable and deliver the aspirations of the community.

The Opportunity

Looking for a role where every day is different?

Join the City of Perth as a Customer ExperienceOfficer and be at the heart of the action. As one of thefirst people our community interacts with, you'll help residents,visitors, businesses and employees find solutions, access servicesand get the most out of their City experience.

This is more than a call centre role. You'll engage withcustomers across phone, email, online and face-to-face channels,juggle a variety of enquiries and tasks, and play a key role indelivering exceptional service. From supporting City initiatives tohelping people navigate Council services, you'll make a real impactwhile building valuable skills in a fast-paced, supportive anddynamic environment.

What You'll Be Doing

• Be the first point of contact for enquiries across phone,email, online and face-to-face channels.
• Help residents, visitors and businesses access Cityservices and information.
• Manage competing priorities, enquiries and administrativetasks in a fast-paced environment.
• Process bookings, payments and correspondence whilemaintaining accurate records.
• Support wider City events, initiatives and the day-to-dayoperation of the Customer Experience Centre.
• Work collaboratively with a positive, high-performing teamto deliver great service.

What We're Looking For

We're looking for someone who:

• Has a passion for customer service and enjoys helpingpeople find solutions.
• Can confidently manage multiple enquiries and priorities ina fast-paced environment.
• Remains organised, adaptable and professional whenpriorities change.
• Works effectively both independently and as part of ateam.
• Has strong computer skills, particularly in Microsoft365.
• Brings a positive, friendly and customer-focused approachto every interaction.

Experience in Local Government or customer relationshipmanagement systems will be highly regarded, but most importantlywe'll value your attitude, adaptability and commitment to excellentservice.

Above all, you will live our values of Commitment, Teamwork,Courage and Respect that allow us to come together to lead andsupport the community.

What's In It for You?

• Work in the heart of Perth's CBD and make a real impact onthe community.
• Enjoy flexible rostered shifts across our 7am-7pm operatinghours, with occasional weekend overtime.
• Build valuable customer service and administrationskills.
• Gain exposure to a wide range of City services and careeropportunities.
• Join a supportive team that values collaboration andgrowth.

Please view the attached Application Pack to learn more aboutthe role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate,current passport or current visa);
• A satisfactory National Police Clearance (dated within 3months).

We’re continuing to build a gender-equitable team and a culturethat’s just as diverse, inclusive and welcoming as the City ofPerth Community. We encourage applications from people of all ages,cultures (including Aboriginal and Torres Strait Islander peoples),abilities, sexual orientation and gender identities.

Attachments:

• Application Pack - Customer Experience Officer.pdf
• Collection Notice.pdf

For further information please contact Karlee Rance, Team Leader Customer Experience Operations, 08 9461 1449, [e-mail].