Customer Service Administrator

Hamilton Elevators; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Hamilton Elevators NSW is seeking an experienced customer service administrator to support day-to-day admin and scheduling across the business. You will manage calls and emails, coordinate service jobs with clients and technicians, and help maintain smooth workflow.

This role requires strong organisation, the ability to work independently in a fast-paced office, and familiarity with administrative systems. Experience with Simpro or similar service software is highly valued, along with a

Qualifications

• Experience in customer service, office administration, coordination or scheduling.
• Proficient with computers and administrative systems.
• Experience using service management software (e.g., Simpro or similar).

Responsibilities

• Managing incoming calls/emails and directing enquiries to the appropriate teams.
• Scheduling and coordinating service jobs and inspections with clients and technicians.
• Monitoring maintenance schedules and ensuring jobs are allocated correctly and on schedule.
• Managing third-party customer portals and uploading documents as required.
• Sending out job reports to our customers as required.
• Supporting cross-functional teams with ad hoc administrative tasks.
• Support with SIM card management and stock allocation.
• Assisting with timesheets for field staff.

Skills

Customer service

Office administration

Coordination

Scheduling

Organisational skills

Multitasking

Computer literacy

Simpro

Service management software

Communication

Independent work

Initiative

Willingness to learn

Tools

Simpro

Job description

Hamilton Elevators NSW is a specialised lift company experiencing strong growth across our business in NSW & ACT. We are currently seeking an experienced customer service administrator to join our expanding team.

About the Role

As a customer service administrator, you will be responsible for overseeing day-to-day administrative & scheduling tasks to support efficient workflow management across the business.

Your Responsibilities will include:

• Managing incoming calls / emails & directing enquiries to the appropriate teams
• Scheduling & coordinating service jobs and inspections with clients & technicians
• Monitoring maintenance schedules & ensuring jobs are allocated correctly and that tasks are completed on schedule
• Managing third-party customer portals and uploading documents as required
• Sending out job reports to our customers as required
• Supporting cross-functional teams with ad hoc administrative tasks
• Support with SIM card management & stock allocation
• Assisting with timesheets for field staff

About You

To succeed in this role, you will have:

• Previous experience in a customer service, office administration, coordination or scheduling
• Excellent organisational & multitasking abilities
• Comfortable using computers & administrative systems
• Experience using Simpro or similar service management software
• Confidence speaking with clients and internal team members
• Ability to work independently & take initiative in a fast-paced office environment
• A willingness to learn & support a growing business