SERVICE ADMINISTRATOR

Hobart Food Equipment; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

HOBART Food Equipment in Sydney is seeking a Service Administrator for our Silverwater head office. This permanent full-time role supports our sales and service functions and requires a passion for delivering outstanding customer service.

If you have a friendly phone manner, strong organisational skills and experience with Pronto software, you’ll join a supportive team where your efforts are valued and recognition is part of the culture.

Qualifications

• Minimum 1+ year of experience in a similar administrative or support role.
• Experience with Pronto software highly regarded.
• Strong problem-solving and time management skills.
• Excellent communication and customer service abilities.
• Professional and adaptable phone manner.
• Ability to multitask and prioritise effectively.

Responsibilities

• Manage busy switchboard, transferring calls & taking messages.
• Process credit card payments.
• Creation of new customers.
• Logging service calls.
• Other ad-hoc duties as assigned.

Skills

Phone handling

Customer service

Credit card payments

Pronto software

Time management

Multitasking

Tools

Pronto

Job description

Fast-paced and enjoyable work environment

Permanent Full Time, Monday to Friday

About the business:

HOBART Food Equipment is one of the world's leading manufacturers of commercial ware wash equipment. HOBART has a proud legacy of over 110 years servicing the Australian market. We are an EEO employer and promote diversity and inclusion in workplace. We are part of ITW Group that operates around the globe.

This would be an excellent position for a person who takes pride in their work and enjoys working in a dynamic work environment.

About the role:

Join our dynamic and friendly national service team as a Service Administrator. This full-time role is based at our Silverwater head office and is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

We're looking for someone with an exceptional phone manner, a positive attitude, and a keen eye for detail to support our sales and service functions. In return, you’ll become part of a supportive and collaborative team where your efforts are valued and recognised.

Key Responsibilities:

• Manage busy switchboard, transferring calls & taking messages
• Process credit card payments
• Creation of new customers
• Logging service calls
• Other ad-hoc duties as assigned

Skills & Experience:

• Minimum 1+ year of experience in a similar administrative or support role
• Experience with Pronto software highly regarded
• Strong problem-solving and time management skills
• Excellent communication and customer service abilities
• Professional and adaptable phone manner
• Ability to multitask and prioritise effectively

What We Offer

We offer a progressive career path with ongoing training and development to support your growth within the company. You'll be part of a team that values initiative and continuous improvement. Salary is competitive and commensurate with experience.