Client Services & Scheduling Administrator

Hamilton Elevators; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Hamilton Elevators NSW is seeking an experienced customer service administrator to support day-to-day admin and scheduling across the business. You will manage calls and emails, coordinate service jobs with clients and technicians, and help maintain smooth workflow.

This role requires strong organisation, the ability to work independently in a fast-paced office, and familiarity with administrative systems. Experience with Simpro or similar service software is highly valued, along with a

Qualifications

• Experience in customer service, office administration, coordination or scheduling.
• Proficient with computers and administrative systems.
• Experience using service management software (e.g., Simpro or similar).

Responsibilities

• Managing incoming calls/emails and directing enquiries to the appropriate teams.
• Scheduling and coordinating service jobs and inspections with clients and technicians.
• Monitoring maintenance schedules and ensuring jobs are allocated correctly and on schedule.
• Managing third-party customer portals and uploading documents as required.
• Sending out job reports to our customers as required.
• Supporting cross-functional teams with ad hoc administrative tasks.
• Support with SIM card management and stock allocation.
• Assisting with timesheets for field staff.

Skills

Customer service

Office administration

Coordination

Scheduling

Organisational skills

Multitasking

Computer literacy

Simpro

Service management software

Communication

Independent work

Initiative

Willingness to learn

Tools

Simpro

Job description

Hamilton Elevators NSW is seeking an experienced customer service administrator to support day-to-day admin and scheduling across the business. You will manage calls and emails, coordinate service jobs with clients and technicians, and help maintain smooth workflow.

This role requires strong organisation, the ability to work independently in a fast-paced office, and familiarity with administrative systems. Experience with Simpro or similar service software is highly valued, along with a