Customer Service Administrator

Dynamic Door Service; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Dynamic Door Services in Brisbane is seeking a competent and motivated full-time Customer Service Administrator to join our team. This cross-functional role covers customer service, accounts administration, data entry and general administration, with collaborative work across departments to ensure smooth day-to-day operations.

The successful candidate will work with multiple departments, adapting to changing business needs and contributing to efficient day-to-day operations.

Qualifications

• 3–5 years of administration experience.
• Experience in customer service, accounts administration, data entry, and general administrative support.
• Willingness to provide cross-functional support across customer service, accounts, and general administration.
• Ability to work collaboratively within a team to achieve departmental goals and business objectives.
• Ability to work independently with minimal supervision.
• Computer skills are essential.

Responsabilités

• Receive and direct telephone calls and relay conversation and messages with accuracy and confidentiality.
• Liaise between customers, management, internal departments, and external stakeholders to facilitate effective communication and service delivery.
• Provide advanced administrative support to management, including reporting, data analysis, correspondence, recordkeeping, and operational functions.
• Advanced account receivable experience such as credit notes, refunds, adjustments, and account corrections in accordance with approval requirements.
• Support management with business projects, system improvements, policy implementation, and other operational initiatives.
• Maintain and update customer databases, accounting systems, spreadsheets, and internal records to ensure data integrity and consistency.
• Maintain confidentiality, exercise sound judgement, and ensure all customer interactions and administrative activities are conducted professionally.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
• Perform other reasonable duties as required by your manager.

Connaissances

Customer service

Accounts administration

Data entry

General administration

Description du poste

BX Bunka Australia, specifically Dynamic Door Services, is seeking a competent and motivated individual to join our Brisbane team as a full-time Customer Service Administrator.

This is a cross functional role spanning customer service, accounts, data entry and general administration. The successful candidate will work collaboratively across multiple departments, adapting to changing business needs, sharing responsibilities and contributing to the smooth and efficient day to day operations of the business.

Requirements:

• Have a level of skill commensurate with 3 to 5 years of administration experience.
• Demonstrated experience in customer service, accounts administration, data entry, and general administrative support.
• Willingness to provide assistance and cross-functional support across customer service, accounts, and general administration.
• Demonstrated ability to work collaboratively within a team to achieve departmental goals and business objectives.
• Ability to work independently, exercise sound judgement, and manage responsibilities with minimal supervision.
• Computer skills are essential.

Duties:

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality while handling sensitive or high-priority customer matters with discretion and professionalism.
• Liaise between customers, management, internal departments, and external stakeholders to facilitate effective communication and service delivery.
• Provide advanced administrative support to management, including reporting, data analysis, correspondence, recordkeeping, and operational functions.
• Advanced account receivable experience such as credit notes, refunds, adjustments, and account corrections in accordance with approval requirements.
• Support management with business projects, system improvements, policy implementation, and other operational initiatives.
• Maintain and update customer databases, accounting systems, spreadsheets, and internal records to ensure data integrity and consistency.
• Maintain confidentiality, exercise sound judgement, and ensure all customer interactions and administrative activities are conducted professionally.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
• Perform other reasonable duties as required by your manager.