Customer Service Administrator

Steel-Line Garage Doors; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Steel Line Garage Doors is seeking a Customer Service Administrator to join the Sydney branch on a full-time basis. The role focuses on handling calls, assisting builders and homeowners, and maintaining accurate data and documentation.

Ideal candidates will have excellent customer service, strong organizational and communication skills, and the ability to work independently in a fast-paced environment. Full training is provided.

Qualifications

• High level of Customer Service skills.
• High level of Data Entry Accuracy.
• Excellent presentation and telephone manner.
• Excellent communication and organisational skills.
• Proven ability to work without supervision, with a high level of initiative and problem-solving skills and effective management of changing workloads.

Responsibilities

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Liaising with builders & homeowners with service enquires.
• Assist with document and work flow, to ensure accuracy and efficiency for customers.
• Contacting customers for payment including follow up payments.
• Ensure that all Data entry is done with a high level of accuracy.
• Ensure the proper filing of documents.
• Where requested by management, participate in meetings, and take down relevant notes during the process.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.

Skills

Customer service

Data entry

Telephone manner

Communication

Organisation

Initiative

Problem solving

Work under pressure

Job description

BX Bunka Australia, specifically Steel Line Garage Doors is looking for a competent individual to fill the role of Customer Service Administrator on a full-time basis working out of the Sydney Branch.

Requirements

• High level of Customer Service skills
• High level of Data Entry Accuracy
• Excellent presentation and telephone manner
• Excellent communication and organisational skills
• Proven ability to work without supervision, with a high level of initiative and problem-solving skills and effective management of changing workloads.
• Capabilityto work in a high paced busy environment.
• Previous experience is preferred but not necessary.
• Full training is provided.

Duties

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Liaising with builders & homeowners with service enquires
• Assist with document and work flow, to ensure accuracy and efficiency for customers
• Contacting customers for payment including follow up payments.
• Ensure that all Data entry is done with a high level of accuracy.
• Ensure the proper filing of documents.
• Where requested by management, participate in meetings, and take down relevant notes during the process.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.