Logistics Customer Service Specialist - Immediate Start

Select Aust Sydney; Brisbane; On-site; AUD 62,000 - 67,000; Full time

Benefits offered by this job

Casual to permanent pathway

Immediate start

Job summary

Randstad is supporting a national market leader in postal, express freight, and eCommerce logistics to recruit a Customer Service Officer in Brisbane Airport Precinct. The role offers an immediate start on an hourly rate with a pathway to permanent employment for top performers.

The position is Monday to Friday, 10:00 AM – 6:00 PM, with the potential base salary of $70,000–$76,000 for permanent staff. Requires strong admin and customer service skills in a logistics setting.

Qualifications

• Experience in a call centre or logistics admin role.
• High-level administrative and customer service skills.
• Strong computer literacy with MS Office (Excel/Outlook).
• Good written and verbal communication with attention to detail.

Responsibilities

• Handle inbound operational calls and bookings; enter data into internal dispatch systems.
• Make outbound calls to advise customers of job completions and ETA.
• Manage customer inquiry inbox to meet service KPIs.
• Escalate complex inquiries and complaints as needed.
• Review POD details from supplier sites and update tracking systems.
• Collaborate with operations to ensure prompt service delivery.
• Assist with admin tasks including reporting and archiving.

Skills

Customer service

Call centre

Microsoft Office

CRM software

Tools

CRM systems

Despatch Master

Job description

Randstad is supporting a national market leader in postal, express freight, and eCommerce logistics to recruit a Customer Service Officer in Brisbane Airport Precinct. The role offers an immediate start on an hourly rate with a pathway to permanent employment for top performers.

The position is Monday to Friday, 10:00 AM – 6:00 PM, with the potential base salary of $70,000–$76,000 for permanent staff. Requires strong admin and customer service skills in a logistics setting.