Customer Service Officer

Careers at Council; Hornsby; On-site; AUD 69,000 - 77,000; Full time

Benefits offered by this job

Generous leave provisions

Long Service Leave after 5 years

Parental Leave (up to 28 weeks)

My Leave

Employee Health and Wellbeing Program

Fitness Passport and annual flu shots

Employee Assistance Program

Professional Development Opportunities

Motor vehicle novated leasing and wage

Social Club

Job summary

Hornsby Shire Council is seeking a customer service oriented individual to deliver face-to-face and phone support to internal and external customers. This permanent full-time role contributes to multiple divisions and requires a proactive, professional approach to ensure accurate handling of requests and applications.

You will join a collaborative team that values your contribution, offers flexible development opportunities, and provides a range of benefits including generous leave provisions

Qualifications

• Experience with General Pathway for Applications and Service Requests.
• Experience with TechnologyOne (TechOne) and Kronos.

Responsibilities

• Providing exceptional high-level customer service to Council’s internal and external customers.
• Processing customer requests and applications, ensuring quality and accuracy in all customer transactions.
• Promoting a professional and positive image of Council.

Skills

Customer service experience

Communication skills

Professional and diplomatic

Tools

General Pathway

TechnologyOne (TechOne)

Kronos

PCP

GIS system

Job description

Are you a flexible, innovative and positive person who likes working and interacting with customers? Your new role will give you the opportunity to provide face-to-face and on the phone customer service as well as the opportunity to acquire new skills. If you enjoy variety, then this is the role for you!

• Enjoy working in a team environment
• Work with an organisation that values your contribution
• Enjoy access to professional developmen

Position Type

Permanent full time

Salary

$68,951 to $77,243 per annum (based on 70 hours per fortnight) plus superannuation, and a 9 day fortnight. Appointed salary in this range will be based on skills, qualifications andexperience.

About us

At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact.We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work atHornsby Shire Council.

About the role

You will contribute to a team responsible for providing professional customer focused service to customers of the Planning & Compliance, Corporate Support, Community & Environment andInfrastructure & Major Projects divisions.

This position is essential to;

• Providing exceptional high-level customer service to Council’s internal and external customers
• Processing customer requests and applications, ensuring quality and accuracy is maintained in all customer transactions
• Promoting a professional and positive image of Council

Position requirements

• Experience with General Pathway, for Applications and Service Requests, TechnologyOne(TechOne), and Kronos system, PCP, GIS system.

About you

You are a highly motivated individual with proven experience in a customer service environment. You will bring:

• Excellent interpersonal and communication skills
• A professional, confident, and diplomatic approach
• Strong problem-solving ability and sound judgement
• Patience and the ability to manage customer expectations effectively
• An outstanding telephone manner
• A strong commitment to delivering high-quality customer service
• Pride in representing your organisation and contributing to a positive customer experience.

Benefits of working with us

We offer more than just a job, we understand the importance of a work-life balance and are proud to offer a range of benefits:

• Generous leave provisions, including:
  • Long Service Leave after 5 years (transferable between Councils)
  • Parental Leave (up to 28 weeks)
  • My Leave
• Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations
• Employee Assistance Program
• Professional Development Opportunities
• Motor vehicle novated leasing and salary sacrifice opportunities
• Social Club

Applications close

17 November 2026 at 11.30pm