Part Time Retail Tech Advisor - Customer & Sales

Telstra Corporation; Gold Coast City; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice

Leave loading

Wellbeing programs

Professional development

Work-life balance

Inclusive culture

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to act as a frontline contact for residents, businesses and visitors across front counter, phone and digital channels. The role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

This temporary full-time position offers salary of AU$76,216 per year plus super and benefits, with 7 months duration and a focus on delivering high-quality

Qualifications

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills to engage with diverse customers.
• Ability to manage competing priorities, work under pressure and maintain accuracy in a fast-paced environment.
• Positive, professional and collaborative approach to support various administration and service delivery functions.

Responsibilities

• Serve as a first point of contact across front counter, call centre and digital channels to assist residents, businesses and visitors.
• Process financial transactions and complete administrative tasks to support service delivery.
• Contribute to positive customer experiences and ensure enquiries are resolved efficiently and professionally.

Skills

Customer service

Administration support

Communication

Prioritisation

Job description

About the Opportunity

$76,216 per annum + super + benefits

Temporary Full-time (7 months)

Customer Service, Corporate and Commercial Services

Bundaberg Region

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• Wellbeing and mental health support programs, including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

About the Company

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

About the Role

Every interaction matters. As a Customer Service Officer, you'll be one of the first points of contact for our community, helping residents, businesses and visitors access Council services with confidence. This role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

Working across our front counter, call centre and digital channels, you'll contribute to positive customer experiences while supporting the delivery of essential local government services. Your ability to build relationships, solve problems and provide accurate information will help strengthen our connection with the community.

About You

To be successful in this role, you will need to demonstrate the following key selection criteria:

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

Eligibility and Requirements

• The preferred candidate will be required to undergo a National Police Check as part of the recruitment process.

Application Deadline

Applications close on Tuesday 10 November 2026, at 11:59 pm AEST.

The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.