National Account Coordinator

Downing Teal; North Sydney Council; Hybrid; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Job summary

Downing Teal is assisting a client in Australia to recruit a full-time National Account Coordinator. You will join a busy National Account Service team, acting as the primary point of contact for designated customers and supporting Account Managers with service delivery and administration.

Role offers flexible start/finish times and, after onboarding, the option to work from home several days per week. The ideal candidate will have B2B experience, strong communication, and keen attention to

Qualifications

• Experience in customer service, sales administration, account coordination or business administration.
• Previous experience working within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and a commitment to accuracy.
• Ability to manage competing priorities within a fast-paced environment.
• Experience using Salesforce, Smartsheet or similar business systems.
• Professional, collaborative and team-oriented approach.

Responsibilities

• Coordinate customer enquiries and processing requests.
• Prepare quotations and manage order requirements.
• Liaise with internal stakeholders to ensure high service levels.
• Support Account Managers with customer service and admin tasks.

Skills

Customer service

Sales administration

Account coordination

Business administration

B2B experience

Relationship-building

Stakeholder management

Verbal communication

Written communication

Attention to detail

Multitasking

MS Office

Excel

Word

Outlook

Salesforce

Smartsheet

Education

Certificate IV in Business Administration

Tools

Salesforce

Smartsheet

Job description

Our client is a leading national organisation with operations spanning Australia and New Zealand. Recognised for its commitment to customer service, operational excellence and strong workplace culture, the business supports a diverse customer base through an extensive network and collaborative service model.

With a strong focus on building long-term customer relationships, the organisation prides itself on delivering responsive solutions, maintaining high service standards and empowering employees to make a genuine impact. Due to a temporary resourcing requirement, an opportunity now exists for a National Account Coordinator to join the team.

The Opportunity

This is a full-time Monday to Friday position within a busy National Account Service team, acting as the primary point of contact for designated customers and supporting Account Managers with customer service and administration activities.

You will be responsible for coordinating customer enquiries, processing requests, preparing quotations, managing order requirements and liaising with internal stakeholders to ensure a consistently high level of service delivery.

The role offers flexibility around start and finish times and, following the completion of initial onboarding and training, the opportunity to work from home several days per week.

About You

We are seeking a proactive and customer-focused professional with the following skills and attributes:

• Experience in customer service, sales administration, account coordination or business administration
• Previous experience working within a B2B environment
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication abilities
• High attention to detail and a commitment to accuracy
• Ability to manage competing priorities within a fast-paced environment
• Strong customer service focus and problem-solving capability
• Intermediate Microsoft Office skills, including Excel, Word and Outlook
• Experience using Salesforce, Smartsheet or similar business systems
• A professional, collaborative and team-oriented approach.

• Experience in customer service, sales administration, account coordination or business administration
• Previous experience working within a B2B environment
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication abilities
• High attention to detail and a commitment to accuracy
• Ability to manage competing priorities within a fast-paced environment
• Strong customer service focus and problem-solving capability
• Intermediate Microsoft Office skills, including Excel, Word and Outlook
• Experience using Salesforce, Smartsheet or similar business systems
• A professional, collaborative and team-oriented approach.

A Certificate IV in Business Administration will be highly regarded.

Why This Role

This opportunity offers an immediate start with a respected national organisation, a supportive team environment and genuine flexibility.

In addition to a competitive hourly rate of $42 per hour plus superannuation, you'll enjoy full-time hours, flexible working arrangements and the ability to work from home following training.

If you enjoy building relationships, delivering outstanding customer service and supporting national customers within a collaborative environment, we would love to hear from you.