Admin & Operations Assistant

Elite Talent Group; City of Melbourne; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Office-based position in Balaclava

9:00–5:00 style hours

Supportive team environment

Growth opportunities

Diverse exposure to management and ops

Job summary

Elite Talent Group in Melbourne is seeking an Administration Assistant for a full-time, office-based role in Balaclava. You will support management and operations with email triage, client communication, scheduling, reporting and document management.

The ideal candidate is highly organised, detail-oriented and proficient in MS Office and Google Workspace, with strong communication skills and the ability to work independently within a collaborative team.

Qualifications

• Experience in administration or office support.
• Strong written and verbal communication skills.
• Excellent organisation and time-management capabilities.
• Ability to prioritise tasks and meet deadlines.
• Attention to detail and accuracy.
• Proactive and professional approach.
• Strong customer service and relationship-building skills.
• Confidence learning new software and online systems.
• Ability to work independently and in a team.

Responsibilities

• Manage and triage incoming emails.
• Respond to clients and direct enquiries to the appropriate team.
• Answer and direct phone calls.
• Schedule appointments and coordinate calendars.
• Prepare quotes, reports, templates and forms.
• Maintain accurate records, databases and filing systems.
• Provide updates to management on tasks and progress.
• Assist with process improvements and document procedures.
• Provide ad hoc support to management and wider team.

Skills

Strong communication

Organisation

Time management

Attention to detail

Problem solving

Independent worker

Team collaboration

Discretion

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Google Workspace

Xero (basic)

Job description

Full-Time | Office-Based | Moorabbin, VIC

Are you a highly organised and reliable administration professional who enjoys variety, takes pride in delivering high-quality work and thrives in a fast-paced environment?

Our client is a rapidly growing services business with a strong reputation for providing exceptional service. Due to continued growth, they are seeking a motivated Administration Assistant to support their management and operations teams.

This is an excellent opportunity to join a positive and supportive workplace where you can make a genuine contribution and grow alongside the business.

About the Role

As the Administration Assistant, you will provide broad day-to-day support across office administration, client communication, scheduling, reporting and document management.

• Managing and triaging incoming emails
• Responding to clients and directing enquiries to the appropriate team members
• Answering and directing phone calls
• Scheduling appointments, coordinating calendars and arranging service bookings
• Preparing quotes, reports, templates, forms and other business documents
• Maintaining accurate records, databases and filing systems
• Providing updates to management on completed tasks and project progress
• Assisting with process improvements and documenting procedures
• Providing ad hoc support to management and the wider team

About You

To be successful in this role, you will ideally have:

• Previous experience in an administration, office support or similar position
• Strong written and verbal communication skills
• Excellent organisation and time-management capabilities
• The ability to prioritise competing tasks and meet deadlines
• Exceptional attention to detail and accuracy
• A proactive, positive and professional approach
• Strong customer service and relationship-building skills
• Confidence learning new software and online systems
• Advanced Microsoft Office skills, particularly Word, Excel and Outlook
• Working knowledge of Google Workspace
• Basic Xero knowledge, although this is preferred rather than essential
• Strong problem-solving skills and the ability to use initiative
• The ability to work independently and contribute effectively within a team
• Discretion when handling confidential or sensitive information

What’s on Offer

• Office-based position in Balaclava
• Working hours of 8:30 am to 5:00 pm
• Supportive and collaborative team environment
• Varied role with exposure across management and operations
• Opportunity to grow with an expanding business