Customer Service & Admin Specialist (FMCG)

seek.com.au; Caboolture; Vor Ort; AUD 52.000 - 72.000; Vollzeit

Zusammenfassung

Seek is seeking a Customer Service Administrator for a family-owned food manufacturer in Queensland. The role provides responsive customer support and accurate administrative assistance across the sales and marketing team.

You will handle enquiries, process requests, coordinate follow-ups and maintain records to ensure timely, consistent and professional service for customers. The candidate should have 1–3 years in a similar role and be proficient in Microsoft 365.

Qualifikationen

• 1–3 years of experience in a similar role.
• Confidence using Microsoft 365 applications and customer databases.
• Reliable and able to manage competing priorities.

Aufgaben

• Respond promptly and professionally to customer enquiries received by phone, email, online channels and in person.
• Identify customer needs, provide accurate information, and resolve routine enquiries at the first point of contact wherever possible.
• Record, monitor and follow up customer requests, complaints and commitments within agreed timeframes.
• Escalate complex, sensitive or unresolved matters to the appropriate team member while maintaining clear communication with the customer.
• Build positive customer relationships through respectful, reliable and solutions-focused service.
• Create and maintain accurate customer records, correspondence, forms and supporting documentation.
• Process orders, bookings, applications, invoices or other service requests in line with business procedures and delegated authority.
• Coordinate appointments, deliveries, internal referrals and follow-up actions with relevant teams.
• Prepare routine reports, spreadsheets and customer communications as required.
• Maintain orderly electronic and physical filing systems and protect confidential information.

Kenntnisse

Microsoft 365

Customer service

Communication

Organisation

Tools

CRM software

Jobbeschreibung

Seek is seeking a Customer Service Administrator for a family-owned food manufacturer in Queensland. The role provides responsive customer support and accurate administrative assistance across the sales and marketing team.

You will handle enquiries, process requests, coordinate follow-ups and maintain records to ensure timely, consistent and professional service for customers. The candidate should have 1–3 years in a similar role and be proficient in Microsoft 365.