Customer Service & Admin Officer — Multi-Brand Operations

OneAg; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free onsite parking

Two extra paid leave days per year

Employee Assistance Program (EAP) –com

Job summary

OneAg in Townsville (Mount St John) is seeking a Customer Service and Administration Officer to support branch administration, sales, rental, stock control and field service. This full-time role offers variety across Agriculture, Civil Construction and Geospatial, with exposure to multiple teams and technologies.

You will be the first point of contact, manage service scheduling, stock, quotes and invoicing, and coordinate freight as needed.

Qualifications

• Demonstrated success in an office admin role
• Ability to lift and carry equipment up to 12 kg safely during equipment drop-off and collection
• Enjoy working on a schedule and facilitating tasks
• Competent user of Microsoft Office Suite
• Exceptional at building rapport and sustaining meaningful relationships

Responsibilities

• Act as the first point of contact for branch visitors and over-the-counter enquiries
• Effectively schedule all allocate incoming service, repair and installation work
• Track and manage stock of rental equipment, support equipment and office supplies, placing orders where necessary
• Coordinate with customers on equipment rental enquiries, service quotations, and ongoing job status updates
• Ensure all completed work is invoiced and closed off in a timely manner
• Liaise with Sales and Technical Support teams to resolve any customer related issues and ensure customers best interests are considered
• When required, coordinate incoming and outgoing freight, ensuring equipment is securely dispatched, accurately recorded and tracked through to delivery

Job description

OneAg in Townsville (Mount St John) is seeking a Customer Service and Administration Officer to support branch administration, sales, rental, stock control and field service. This full-time role offers variety across Agriculture, Civil Construction and Geospatial, with exposure to multiple teams and technologies.

You will be the first point of contact, manage service scheduling, stock, quotes and invoicing, and coordinate freight as needed.