Customer Service and Administration Officer

OneAg; Townsville City; Presencial; AUD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking

Two extra paid leave days per year

Employee Assistance Program (EAP) –com

Descripción de la vacante

OneAg in Townsville (Mount St John) is seeking a Customer Service and Administration Officer to support branch administration, sales, rental, stock control and field service. This full-time role offers variety across Agriculture, Civil Construction and Geospatial, with exposure to multiple teams and technologies.

You will be the first point of contact, manage service scheduling, stock, quotes and invoicing, and coordinate freight as needed.

Formación

• Demonstrated success in an office admin role
• Ability to lift and carry equipment up to 12 kg safely during equipment drop-off and collection
• Enjoy working on a schedule and facilitating tasks
• Competent user of Microsoft Office Suite
• Exceptional at building rapport and sustaining meaningful relationships

Responsabilidades

• Act as the first point of contact for branch visitors and over-the-counter enquiries
• Effectively schedule all allocate incoming service, repair and installation work
• Track and manage stock of rental equipment, support equipment and office supplies, placing orders where necessary
• Coordinate with customers on equipment rental enquiries, service quotations, and ongoing job status updates
• Ensure all completed work is invoiced and closed off in a timely manner
• Liaise with Sales and Technical Support teams to resolve any customer related issues and ensure customers best interests are considered
• When required, coordinate incoming and outgoing freight, ensuring equipment is securely dispatched, accurately recorded and tracked through to delivery

Descripción del empleo

Customer Service and Administration Officer

At OneAg (formerly Vantage Australia), your local precision agriculture expert, we help our customers seamlessly integrate machinery and ag technologies to enhance complex farming operations. We use precision ag products from trusted brands like PTx Trimble to create solutions that benefit growers by improving efficiency, sustainability and profitability.

About the role

If you are looking for a full-time, permanent career in office administration, look no further. This role is employed by OneAg but supports our Townsville teams across OneAg, SITECH and UPG, all part of the Herga Group. You’ll work across Agriculture, Civil Construction and Geospatial, providing variety in your day and exposure to different customers, technologies and teams.

You will be based at our Mount St John office, delivering a high‑quality customer experience while supporting general branch administration, reporting and continuous improvement of administrative processes across sales, rental, stock control and field service for the region.

Day-to-day Responsibilities

• Act as the first point of contact for branch visitors and over-the-counter enquiries
• Effectively schedule all allocate incoming service, repair and installation work
• Track and manage stock of rental equipment, support equipment and office supplies, placing orders where necessary
• Coordinate with customers on equipment rental enquiries, service quotations, and ongoing job status updates
• Ensure all completed work is invoiced and closed off in a timely manner
• Liaise with Sales and Technical Support teams to resolve any customer related issues and ensure customers best interests are considered
• When required, coordinate incoming and outgoing freight, ensuring equipment is securely dispatched, accurately recorded and tracked through to delivery

About you:

• Demonstrated success in an office admin role
• Ability to lift and carry equipment up to 12 kg safely during equipment drop-off and collection
• Enjoy working on a schedule and facilitating tasks
• Competent user of Microsoft Office Suite
• Exceptional at building rapport and sustaining meaningful relationships

What we offer:

• Free onsite parking
• Two extra paid leave days per year
• Employee Assistance Program (EAP) – complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!

Long-term career prospects with potential for relocation and diversification within our group of companies: https://hergagroup.com/#brands

This role is a perfect fit for an administration professional looking for a role they can make their own in a growing company.