Rural Customer Service & Sales Specialist

Bilba Group; Toowoomba Regional; On-site; AUD 50,000 - 65,000; Full time

Job summary

Austral Ag is a busy, growing, Australian-owned agricultural supply business serving farmers and rural businesses across Australia. We’re looking for an experienced Customer Service & Sales Officer to join our Toowoomba team, to provide friendly, knowledgeable service and manage a busy workload.

Youll assist customers face-to-face, on the phone, via email and online channels, helping them find the right products and processing orders while coordinating with sales and warehouse teams.

Qualifications

• Previous experience in customer service, retail sales, or trade counter sales.
• Excellent communication and a confident, professional phone manner.
• Strong organisational skills with attention to detail.

Responsibilities

• Provide professional, friendly service to customers in our store.
• Handling incoming phone calls, emails, live chat and online enquiries.
• Assisting customers with product selection, pricing, availability and purchases.
• Processing sales orders, quotes, returns and customer pickups.
• Following up customer enquiries and ensuring orders are handled accurately and efficiently.
• Working closely with our sales and warehouse teams to coordinate orders and deliveries.
• Building relationships with regular customers and providing a high standard of ongoing service.
• Assisting with general administration and day-to-day customer service operations.

Skills

Customer service

Retail sales

Communication skills

Organisational skills

Problem solving

Job description

Austral Ag is a busy, growing, Australian-owned agricultural supply business serving farmers and rural businesses across Australia. We’re looking for an experienced Customer Service & Sales Officer to join our Toowoomba team, to provide friendly, knowledgeable service and manage a busy workload.

Youll assist customers face-to-face, on the phone, via email and online channels, helping them find the right products and processing orders while coordinating with sales and warehouse teams.