Rural Merchandise & Customer Service Associate

Nutrien Ag Solutions; Mareeba Shire; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Supportive environment

Growth opportunities

Company culture

Job summary

Nutrien Ag Solutions is seeking a customer-focused team member in Queensland to support in-store and over-the-phone service for local farmers and trade customers. You will help with product queries, pricing, stock management, and day-to-day branch operations.

Reporting to the Branch Manager, you’ll handle stock control, processing sales, and maintaining a safe, welcoming environment. Strong communication and computer skills are essential to succeed in this role.

Qualifications

• Experience in a customer service or sales environment.
• Strong written and verbal communication to build long‑term relationships.
• Problem solving and empathy to resolve customer issues promptly.
• Proficient computer skills including Excel, Word and Outlook.

Responsibilities

• Performing general administrative tasks including stock control, ordering, receipting, and dispatching of goods.
• Providing exceptional customer service and advice, assisting with product, pricing and sales enquiries both in-store and over the phone.
• Processing sales transactions and supporting day-to-day branch operations.
• Maintaining a safe, organised and welcoming branch environment for customers and team members.
• Assisting with merchandise campaign material.
• Coordinating incoming and outgoing deliveries, including loading and unloading trucks and unpacking stock.

Skills

Customer service

Sales support

Inventory management

Branch operations

Microsoft Excel

Verbal communication

Written communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Nutrien Ag Solutions is seeking a customer-focused team member in Queensland to support in-store and over-the-phone service for local farmers and trade customers. You will help with product queries, pricing, stock management, and day-to-day branch operations.

Reporting to the Branch Manager, you’ll handle stock control, processing sales, and maintaining a safe, welcoming environment. Strong communication and computer skills are essential to succeed in this role.