Customer Service / Admin Officer

Burdett's Sand Soil & Stone; Melbourne; On-site; AUD 65,000 - 82,000; Full time

Job summary

Burdett's Sand Soil & Stone in Langwarrin, VIC is seeking a Customer Service / Admin Officer to join our team on a full-time basis. You will be the key contact between customers and the Allocations team, handling inquiries, processing orders and maintaining records to keep our operations running smoothly.

With strong communication and data entry skills, you will coordinate with multiple departments, prepare quotes and invoices, and provide reliable administrative support to help us deliver

Qualifications

• Experience in customer service or admin roles, preferably in landscape, civil, and/or transport/logistics.
• Strong communication, both verbal and written, with professional interaction with diverse customers.
• Proficiency with computer systems and MS Office applications.
• Attention to detail and accuracy in data entry and record keeping.

Responsibilities

• Answer and respond to customer inquiries via phone, email and in person in a professional and courteous manner
• Process customer orders accurately and ensure timely communication regarding order status and delivery
• Maintain and update customer records and database information with precision
• Coordinate with the allocations teams to ensure customer requests are fulfilled and communicated efficiently
• Handle customer complaints and concerns professionally, working towards swift resolution
• Prepare quotes, invoices and other administrative documentation as required
• Perform general administrative duties including filing, data entry and record keeping
• Contribute to team efforts and support colleagues to meet departmental objectives

Skills

Customer service

Administration

Data entry

Tools

Microsoft Office

Job description

Burdett's Sand Soil & Stone – Langwarrin VIC

Burdett's Sand Soil & Stone is a leading supplier of quality materials to the construction, landscaping and agricultural sectors. We are committed to delivering exceptional service and products to our customers whilst maintaining the highest standards of professionalism and reliability. Our team is dedicated to building long-term relationships with clients and ensuring their satisfaction with every interaction.

About the role

We are seeking a Customer Service / Admin Officer to join our team at our Langwarrin, VIC location on a full-time basis. This is a pivotal role that combines customer service excellence with administrative support, serving as a key point of contact between our customers and operations/ Allocations team. You will be responsible for managing customer inquiries, processing orders, maintaining records and providing administrative support that keeps our business running smoothly. This role is essential to ensuring our customers receive the highest level of service and that our internal processes operate efficiently.

Key responsibilities

• Answer and respond to customer inquiries via phone, email and in person in a professional and courteous manner
• Process customer orders accurately and ensure timely communication regarding order status and delivery
• Maintain and update customer records and database information with precision and attention to detail
• Coordinate with the allocations teams to ensure customer requests are fulfilled and communicated to efficiently
• Handle customer complaints and concerns professionally, working towards swift resolution
• Prepare quotes, invoices and other administrative documentation as required
• Perform general administrative duties including filing, data entry and record keeping
• Contribute to team efforts and support colleagues to meet departmental objectives

What we're looking for

• Proven experience in a customer service or administrative role, ideally in a similar industry, landscape, civil, and or transport/logistics
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
• Strong organisational and time management abilities with the capacity to handle multiple tasks simultaneously
• Proficiency in using computer systems and Microsoft Office applications
• Attention to detail and accuracy in data entry and record keeping
• Problem-solving skills and the ability to remain calm under pressure
• A positive attitude, reliability and a willingness to go the extra mile for customers
• Ability to work independently and as part of a team
• Knowledge of the construction, landscaping or agricultural industries is preferred but not essential

What we offer

• Full-time permanent position providing job security and stability
• Training and support to help you succeed in the role
• Work-life balance with a structured working week
• Opportunity to develop your skills in a growing business