Administration & Customer Service Officer

Cleanaway Waste Management; City Of Albany; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Cleanaway Waste Management is seeking a proactive Administration and Customer Service Coordinator to provide high-quality support across allocated contracts and sites in Albany or Picton. You will build strong relationships with internal teams and stakeholders to deliver excellent customer outcomes.

The role emphasises accurate records, end-to-end process compliance with company policies and finance timelines, plus opportunities to improve processes and service delivery.

Qualifications

• Experience using JDE, VRP, Salesforce or similar systems.
• Intermediate Microsoft Office skills.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• High level of attention to detail and accuracy.
• Customer-focused approach with ability to build relationships.
• Willingness to learn and develop new skills.

Responsabilités

• Deliver efficient administration and customer service across allocated contracts and sites.
• Build positive working relationships with support functions and stakeholders to meet and exceed customer needs.
• Reconcile, report on and audit asset management activities as required.
• Maintain accurate records and ensure end-to-end processes are completed consistently and in line with company policies and finance timelines.
• Identify opportunities to improve processes, service delivery and technical capability.
• Manage activities within the allocated functional budget.

Connaissances

JDE

VRP

Salesforce

MS Office

Organisational skills

Time management

Written & verbal communication

Attention to detail

Customer-focused

Willingness to learn

Outils

JDE

VRP

Salesforce

Description du poste

About The Role

In this role, you will provide high-quality administration and customer service support across allocated contracts and sites. You will build strong relationships with internal teams and key stakeholders to deliver excellent customer outcomes. The opportunity is open to this role being based at either our Albany or Picton site.

Key Responsibilities

• Deliver efficient administration and customer service across allocated contracts and sites.
• Build positive working relationships with support functions and stakeholders to meet and exceed customer needs.
• Reconcile, report on and audit asset management activities as required.
• Maintain accurate records and ensure end-to-end processes are completed consistently and in line with company policies and finance timelines.
• Identify opportunities to improve processes, service delivery and technical capability.
• Manage activities within the allocated functional budget.

About You

• Experience using JDE, VRP, Salesforce or similar systems.
• Intermediate Microsoft Office skills.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• A customer-focused approach with the ability to build effective relationships.
• A willingness to learn, develop new technical skills and continuously improve.

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation, our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future.

Applications close: 25 Oct 2026 W. Australia Standard Time

Vacancy No

525547

Work Type

Permanent - Full Time

Location

Albany WA Australia

Categories

Administration