Customer Service & Admin Assistant — Not-for-Profit Impact

Good Sammy Enterprises; Perth; On-site; AUD 55,000 - 62,000; Full time

Benefits offered by this job

Free onsite parking

Not-for-profit tax-free benefits up to

Employee Assistance Program

Job summary

Good Sammy Enterprises in Perth, WA, is seeking a Customer Service and Administration Assistant. This full‑time role provides frontline reception, supports donor interactions, and performs general admin tasks to ensure smooth donation operations.

You will greet visitors, answer calls, manage mail and data entry with accuracy, use MS Office, and contribute to a friendly, efficient office. We offer salary packaging and generous not-for-profit benefits.

Qualifications

• Demonstrated reasonable experience in a customer service and administration.
• Strong verbal and written communication skills with a professional telephone manner.
• Excellent customer service skills with the ability to build positive relationships with customers and stakeholders.
• Sound computer skills, including Microsoft Office applications and customer management systems.
• Strong attention to detail and accuracy in data entry and record management.

Responsibilities

• Greet and assist visitors in a professional and friendly manner.
• Answer general incoming phone calls and direct enquiries to the appropriate team member.
• Respond to general customer enquiries and elevate complex matters to the Customer Service Consultant as required.
• Manage incoming and outgoing mail, emails, and deliveries.
• Provide general administrative support to the Customer Service team.
• Maintain reception and common office areas to a professional standard.
• Order and monitor office supplies.
• Ensure the quality and accuracy of administrative work and data entry.
• Undertake other basic office administrative duties as directed.

Skills

Customer service

Administration

Verbal and written communication

MS Office

Data entry

Tools

RMIS / CRM

Job description

Good Sammy Enterprises in Perth, WA, is seeking a Customer Service and Administration Assistant. This full‑time role provides frontline reception, supports donor interactions, and performs general admin tasks to ensure smooth donation operations.

You will greet visitors, answer calls, manage mail and data entry with accuracy, use MS Office, and contribute to a friendly, efficient office. We offer salary packaging and generous not-for-profit benefits.