Customer Service & Accounts Receivable Officer

Permanser Consulting; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Permanser Consulting in Melbourne is seeking a friendly, organized Customer Service & Accounts Receivable Officer to support day-to-day operations across customer service, reception and invoicing. You will respond to inquiries, assist with orders and deliveries, process payments, reconcile accounts and liaise with the accounts team.

This hands-on role offers variety in a textiles and clothing business. The role emphasizes accuracy, proactive problem solving and the ability to balance competing

Qualifications

• Experience in customer service, reception, administration or accounts receivable.
• Strong communication skills and professional telephone manner.
• Good numerical skills and close attention to detail.
• Proficient with Microsoft Office and ERP/accounting systems.
• Able to work independently and within a team.

Responsibilities

• Respond to phone and email enquiries, provide professional service.
• Assist customers with orders, pricing and delivery updates.
• Maintain accurate records and assist with general office administration.
• Prepare and issue invoices and process payments.
• Monitor accounts and follow up overdue payments.
• Reconcile customer accounts and liaise with accounts team.

Skills

Customer service

Reception

Accounts receivable

MS Office

ERP systems

Attention to detail

Communication skills

Tools

MS Office

ERP systems

Job description

Customer Service & Accounts Receivable Officer

Melbourne, VIC | Full-Time | Textiles & Clothing

Our client is seeking a friendly, organised and proactive Customer Service & Accounts Receivable Officer to support their day-to-day operations.

Combining customer service, reception and accounts receivable, this hands‑on position offers plenty of variety. You’ll be a welcoming first point of contact, help customers with their enquiries and keep invoicing and payments running smoothly.

About the Role

Customer Service & Administration

• Respond to phone and email enquiries, providing helpful, professional service.
• Assist customers with orders, product availability, pricing and delivery updates.
• Work with internal teams to resolve queries and keep customers informed.
• Welcome visitors, manage correspondence and provide reception support.
• Maintain accurate records and assist with general office administration.
• Build strong customer relationships through reliable service and follow-up.

Accounts Receivable

• Prepare and issue customer invoices and credit notes.
• Process payments and accurately allocate receipts.
• Monitor accounts and follow up overdue payments.
• Reconcile customer accounts and investigate payment discrepancies.
• Resolve account enquiries and liaise with the accounts team on outstanding balances.
• Maintain accurate records and assist with regular reporting.

About You

You’re approachable, reliable and comfortable balancing customer enquiries with tasks that require accuracy and attention to detail. You take ownership of your work and follow things through.

You’ll ideally bring:

• Experience in customer service, reception, administration or accounts receivable.
• Strong communication skills and a professional telephone manner.
• Good numerical skills and close attention to detail.
• Confidence using Microsoft Office and accounting or ERP systems.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to solving problems.
• The ability to work independently and contribute to a team.

What’s on Offer?

• A varied full-time role across customer service, administration and accounts.
• The opportunity to join an established textile business.
• A friendly, supportive team environment.
• A hands‑on position where your contribution makes a difference.