Customer Service Representative

Stellar Recruitment; City of Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work options

Professional development opportunities

Collaborative team environment

Job summary

A leading manufacturer of Australian steel building products is seeking a Customer Service Representative to join their Archerfield-based team. In this role, you will manage customer inquiries, coordinate orders, and ensure smooth logistics for various projects. You need to demonstrate strong customer focus and communication skills. This position offers competitive pay, professional development, and a collaborative work environment, making it a great opportunity to grow in your career.

Qualifications

• Strong customer focus with excellent communication and negotiation skills.
• Ability to learn new IT systems quickly and manage multiple tasks.
• Proactive in building constructive relationships.
• High attention to detail and a solution-oriented mindset.

Responsibilities

• Manage customer interactions via phone, email, and face-to-face.
• Prepare and enter customer orders into internal systems.
• Collaborate with marketing, warehouse, and sales teams.
• Coordinate end-to-end logistics ensuring compliance with regulations.
• Maintain relationships with internal and external stakeholders.

Skills

Customer focus

Excellent communication

Negotiation skills

Attention to detail

Proactive relationship building

Job description

Be part of a team that delivers exceptional service and innovative solutions in the steel industry.

Our client, a leading manufacturer of Australian steel building products, is seeking a Customer Service Representative to join their Archerfield-based Customer Service Team. In this role, you’ll manage customer enquiries, coordinate orders, and ensure smooth logistics across a range of commercial and residential projects.

What’s On Offer

• Competitive salary package
• Onsite role in Archerfield with flexible work options
• Professional development and career growth opportunities
• Work in a collaborative, safety-focused team environment

The Role

As a Customer Service Representative, You Will

• Manage customer interactions via phone, email, and face-to-face
• Prepare and enter customer orders into internal systems
• Collaborate with marketing, warehouse, and sales teams to meet or exceed customer expectations
• Coordinate end-to-end logistics, ensuring compliance with regulations
• Maintain strong relationships with internal and external stakeholders to improve service efficiency

About You

You’ll Thrive In This Role If You

• Demonstrate strong customer focus with excellent communication and negotiation skills
• Can quickly learn new IT systems and manage multiple tasks simultaneously
• Take a proactive approach to building constructive relationships
• Are committed to your own safety and wellbeing, as well as that of your colleagues
• Have high attention to detail and a solution-oriented mindset

Why Join?

This is an opportunity to grow within a company that values innovation, sustainability, and community. You’ll be supported by a team-focused culture where every contribution matters.