Customer Serivice / Sales Assistant

Sydney Print Media; Cumberland; On-site; AUD 45,000 - 65,000; Full time

Job summary

Sydney Print Media in Granville, NSW is seeking a dynamic Customer Service / Sales Assistant to join our team on a full-time basis at our Granville location. In this pivotal role, you will be the first point of contact for our clients, delivering exceptional service whilst supporting our sales initiatives.

You will play a crucial part in building strong client relationships and driving business growth within the printing and publishing services sector.

Qualifications

• Proven customer service experience in a sales or service environment.
• Strong communication skills, both verbal and written.
• Ability to identify sales opportunities and support sales initiatives.
• Excellent organisational and time management abilities, with capacity to manage multiple enquiries.

Responsibilities

• Answer customer enquiries via phone, email, and in person with detailed info about printing services.
• Process customer orders accurately and capture specifications.
• Maintain records of interactions, orders, and preferences.
• Support sales team by identifying opportunities and following up with clients.
• Provide quotations and pricing information in collaboration with production.
• Handle complaints professionally and work toward timely resolutions.
• Coordinate order scheduling and delivery arrangements.
• Contribute to client databases and sales documentation.

Skills

Customer service experience

Sales awareness

MS Office proficiency

Communication skills

Teamwork

Problem solving

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Sydney Print Media is seeking a dynamic and customer-focused Customer Service / Sales Assistant to join our team on a full-time basis at our Granville, NSW location. In this pivotal role, you will be the first point of contact for our clients, delivering exceptional service whilst supporting our sales initiatives. You will play a crucial part in building strong client relationships and driving business growth within the printing and publishing services sector. This position offers the opportunity to develop your skills in a fast-paced, professional environment where your contribution directly impacts customer satisfaction and company success.

Key responsibilities

• Answer and respond promptly to customer enquiries via phone, email and in person, providing detailed information about our printing services
• Process customer orders accurately and efficiently, ensuring all specifications and requirements are captured correctly
• Maintain detailed records of customer interactions, orders and preferences in our management systems
• Support the sales team by identifying sales opportunities and following up with potential and existing clients
• Provide quotations and pricing information to customers, working collaboratively with the production team to ensure accuracy
• Handle customer complaints and concerns professionally, working towards timely and satisfactory resolutions
• Coordinate order scheduling and delivery arrangements to ensure seamless customer experience
• Contribute to the development and maintenance of client databases and sales documentation
• Support marketing and promotional activities as required

What we’re looking for

• Proven customer service experience in a sales or service-oriented environment, ideally within the printing, publishing or manufacturing sectors
• Strong communication skills, both verbal and written, with the ability to engage professionally with diverse clients
• Excellent organisational and time management abilities, with capacity to manage multiple enquiries and tasks simultaneously
• Proficiency in using computer systems and Microsoft Office applications
• Demonstrated sales awareness and ability to identify and pursue sales opportunities
• A positive, helpful attitude with genuine enthusiasm for delivering outstanding customer service
• Attention to detail and accuracy when processing orders and recording information
• Ability to work effectively as part of a team whilst also taking initiative independently
• Problem-solving skills and the ability to remain calm under pressure
• Previous experience in the printing or publishing industry would be advantageous but not essential

What we offer

Sydney Print Media is committed to providing a supportive and rewarding workplace where our team members can thrive and develop their careers. We offer competitive remuneration, opportunities for professional development and growth within our organisation. We value our employees and foster a collaborative culture where contributions are recognised and appreciated. We provide a pleasant working environment and encourage work-life balance, supporting flexible working arrangements where possible. Our team benefits from working with industry-leading printing and publishing technology, and you will have the opportunity to expand your knowledge of the sector.

About us

Sydney Print Media is a respected provider of comprehensive printing and publishing services, serving clients across New South Wales. With our base in Granville, we combine traditional printing expertise with modern publishing solutions to deliver high-quality products and services to our diverse client base. We are committed to customer satisfaction, operational excellence and supporting our team to achieve their professional goals. Our reputation is built on reliability, quality workmanship and responsive customer service, and we take pride in being a trusted partner for our clients' printing and publishing needs.