Client Success

Prime Creative Media - Publishing; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Structured onboarding program

Support from experienced ClientSuccess

Career development opportunities

Job summary

Prime Creative Media is seeking a Client Success Officer who will manage the client experience once advertising has been booked. You will stay in regular contact with clients, help them understand requirements, coordinate advertising material and deadlines, and ensure everything is ready for publication.

You’ll collaborate with the Business Development Managers, editors and the Client Success team to serve as the link between clients and internal delivery teams, ensuring accuracy and timeliness

Qualifications

• Experience in customer service is helpful but not required.
• You should be organised and comfortable communicating with customers.
• You take pride in getting the details right.

Responsibilities

• Build and maintain positive relationships with clients.
• Communicate with clients daily by phone and email, answering questions and providing support.
• Coordinate advertising material across multiple magazine titles and deadlines to ensure on-time publication.
• Provide guidance on advertising specifications, including dimensions and file requirements.
• Check and upload advertising artwork and organise schedules and client information.
• Proof magazines and eNewsletters before publication and coordinate with internal teams to ensure a smooth client experience.

Skills

Client relations

Communication

Organised

Attention to detail

Multitasking

Advertising specs training

Job description

We’re looking for an organised, positive and customer-focused Client Success Officer to join our team.

This is a great opportunity for someone who enjoys working with people, building relationships and making sure customers receive a smooth and professional experience from start to finish.

You’ll work closely with our clients, sales team and editorial teams to coordinate advertising material, provide support and guidance, and ensure everything is delivered accurately and on time.

About Us

Prime Creative Media is Australia’s largest B2B publisher, specialising in integrated marketing communications across a range of high-growth industries.

Through our leading publications, digital platforms and events, we connect businesses, professionals and communities to support our purpose of Growing Individuals, Organisations and Industries.

We are an independently owned business powered by more than 200 team members across offices in Melbourne, Sydney and London.

We are a business built on Growth, Accountability, Humility and Generosity, and we believe strongly in developing our team members while delivering an outstanding experience for our customers.

About The Role

As a Client Success Officer, you’ll play an important role in managing the client experience once advertising has been booked.

You’ll be in regular contact with clients, helping them understand what is required, coordinating advertising material and deadlines, checking artwork and making sure everything is ready for publication.

You’ll work closely with our Business Development Managers, editors and broader Client Success team, becoming an important link between our clients and the internal teams responsible for delivering their campaigns.

In This Role, You Will

• Build and maintain positive relationships with clients.
• Communicate with clients daily by phone and email, answering questions and providing support.
• Work closely with our sales team to coordinate advertising material across multiple magazine titles. Help clients meet advertising material deadlines and understand what is required from them.
• Provide clients with guidance and training on advertising specifications, including dimensions and file requirements.
• Check and upload advertising artwork, ensuring materials have been supplied correctly.
• Organise schedules, advertising specifications and other client information.
• Proof magazines and eNewsletters before publication.
• Coordinate with sales, editorial and other internal teams to ensure a smooth client experience.
• Complete administrative tasks and maintain accurate information as required.

About You

You don’t need experience in publishing or media. What matters most is that you’re organised, comfortable communicating with customers and take pride in getting the details right.

You Will Ideally Be

• Friendly, positive and professional.
• Confident communicating with clients over the phone and via email.
• Customer-focused and genuinely motivated to help people.
• Highly organised and comfortable managing multiple deadlines and priorities.
• Detail-oriented and able to spot errors or inconsistencies.
• Comfortable learning new systems and processes.
• Confident using computers and working across different platforms.
• Able to communicate instructions and information clearly.
• Proactive and willing to follow things up rather than waiting for problems to resolve themselves.
• Comfortable working closely with sales, editorial and other internal teams.
• Open to feedback and interested in continuing to learn and develop.
• Aligned with our values of Growth, Accountability, Humility and Generosity.

Why Work With Us?

At Prime Creative Media, we want our team members to understand what success looks like and have the support they need to develop.

You’ll Benefit From

• A structured onboarding program to help you understand our publications, customers and processes.
• Support from an experienced Client Success team.
• The opportunity to build strong customer service, communication and account coordination skills.
• Exposure to a wide range of industries, clients and leading Australian businesses.
• Ongoing learning and professional development.
• The opportunity to work closely with sales, editorial and other areas of the business.
• Genuine opportunities to grow your career within a large and expanding Australian media business.
• A supportive team environment built around Growth, Accountability, Humility and Generosity.

Ready to Join Us?

If you’re organised, enjoy helping people and want to build your career in a professional and growing business, we’d love to hear from you.