Printing Customer Success & Sales Assistant

Sydney Print Media; Cumberland; On-site; AUD 45,000 - 65,000; Full time

Job summary

Sydney Print Media in Granville, NSW is seeking a dynamic Customer Service / Sales Assistant to join our team on a full-time basis at our Granville location. In this pivotal role, you will be the first point of contact for our clients, delivering exceptional service whilst supporting our sales initiatives.

You will play a crucial part in building strong client relationships and driving business growth within the printing and publishing services sector.

Qualifications

• Proven customer service experience in a sales or service environment.
• Strong communication skills, both verbal and written.
• Ability to identify sales opportunities and support sales initiatives.
• Excellent organisational and time management abilities, with capacity to manage multiple enquiries.

Responsibilities

• Answer customer enquiries via phone, email, and in person with detailed info about printing services.
• Process customer orders accurately and capture specifications.
• Maintain records of interactions, orders, and preferences.
• Support sales team by identifying opportunities and following up with clients.
• Provide quotations and pricing information in collaboration with production.
• Handle complaints professionally and work toward timely resolutions.
• Coordinate order scheduling and delivery arrangements.
• Contribute to client databases and sales documentation.

Skills

Customer service experience

Sales awareness

MS Office proficiency

Communication skills

Teamwork

Problem solving

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Sydney Print Media in Granville, NSW is seeking a dynamic Customer Service / Sales Assistant to join our team on a full-time basis at our Granville location. In this pivotal role, you will be the first point of contact for our clients, delivering exceptional service whilst supporting our sales initiatives.

You will play a crucial part in building strong client relationships and driving business growth within the printing and publishing services sector.