Account Manager

Bare Media Pty Ltd.; Dural; On-site; AUD 90,000 - 120,000; Full time

Job summary

Exceed Digital, a cutting-edge printing and mailing manufacturer based in Dural, NSW, is seeking an Account Manager to own the client relationship from enquiry to invoicing. You will ensure accurate quotes, timely responses, and clear production handoffs, while growing revenue through repeat business and upsell opportunities.

You will be the single point of contact between customers and production, prepress, finishing and dispatch, managing multiple jobs and deadlines with strong organizational

Qualifications

• 3+ years in account management or customer service.
• Strong knowledge of print specs, stock, finishing and production workflows.
• Proven experience preparing accurate quotes and managing margins.
• Excellent written and verbal communication with negotiation skills.
• Highly organized with ability to manage many jobs and deadlines.

Responsibilities

• Own the enquiry-to-quote process: confirm specs and issue accurate quotes within turnaround times.
• Review pricing and margin on complex or high-value quotes.
• Respond to customer enquiries and set expectations on lead times and delivery.
• Convert quotes into production-ready jobs with complete specifications.
• Follow up on quotes, proofs and approvals and track conversions.
• Provide proactive status updates to customers.

Skills

Account Management

Client Relationships

Quote Management

Negotiation

Cross-functional Collaboration

MS Office

MIS Systems

Accounting Software

Tools

MIS Systems

Accounting Software

Microsoft Office

Job description

The Account Manager owns the client relationship from first enquiry to paid invoice, and is the link between clients and our production floor. You will make sure every quote is accurate and timely, every enquiry is answered, and every job's requirements are clearly handed to production and delivered on time, while growing revenue from your client portfolio.

Key responsibilities

Own the enquiry-to-quote process: confirm specs (quantity, stock, finishing, deadlines, delivery) and issue accurate quotes within agreed turnaround times.

Review pricing and margin on complex or high-value quotes before release.

Respond to customer enquiries, and set clear expectations on lead times, proofs and delivery.

Convert accepted quotes into production-ready jobs with complete, unambiguous specifications.

Follow up outstanding quotes, proofs and approvals, and track conversion.

Give customers proactive status updates so they never need to chase.

Manage escalations, complaints and reprints, and drive each to resolution and root cause.

Own a portfolio of client accounts: build strong relationships, grow revenue through repeat and upsell opportunities, and win new business where appropriate.

Make sure jobs are invoiced accurately and promptly after dispatch.

Be the single point of contact between customers and production, prepress, finishing and dispatch.

About you

3+ years in account management or customer service, with the capability and ambition to build and lead a team as the business grows, ideally in print, mail, packaging or manufacturing but not essential for someone willing to learn

Strong working knowledge of print specifications, stock, finishing and production workflows.

Proven experience preparing accurate quotes, managing job costing and margin, and growing revenue from an account portfolio.

Excellent written and verbal communication, with the confidence to negotiate with customers and push back on production.

Highly organised, with the ability to manage many jobs and deadlines at once.

Competent with job management / MIS systems, accounting software and Microsoft Office.

Calm under pressure, solution-focused and accountable.

Proactive: raises issues early, with a fix attached.

A clear communicator who builds trust with customers and colleagues.

About us

Exceed Digital is a cutting edge printing and mailing manufacturer based in Dural, NSW. We run digital print production, Intelligent mail fulfilment, packaging, dispatch and courier management for repeat, high-volume clients. We value speed, accuracy and automation, so our people spend time on high-value work, not manual handling.

A role with real ownership of client relationships, customer outcomes and process design.

Work in a modern environment with constant investment in systems and technology

Opportunity to shape workflows and the systems to better serve customers

Work with a variety of blue chip customers

Manage an existing portfolio of customers in excess of $1M