Customer sales support

Rapid Clean newcastle; Newcastle; On-site; AUD 40,000 - 55,000; Full time

Job summary

Rapid Clean Newcastle is seeking a friendly Customer Support representative to join our Newcastle-based team. The role is office-based, weekdays only, with no remote work, and involves assisting customers in-store, handling calls, processing orders and invoicing, and supporting the Sales team in showroom activities.

You will need a professional appearance, clear written and verbal communication, and basic computer skills (MS Office).

Qualifications

• High standard of personal presentation.
• Strong written and verbal communication skills.
• Reasonable to high level computer skills, especially MS Office; website involvement an advantage.
• Ability to work independently and in a team; organized and self-motivated.
• Reliable, adaptable and versatile.

Responsibilities

• Welcome and serve customers and visitors in-store.
• Answering and directing calls.
• Order entry and invoicing/administrative tasks.
• Provide support to Sales Team on showroom-related tasks.

Skills

Customer service

Communication

Teamwork

Administrative tasks

Tools

MS Office

Job description

Rapid Clean is the leading Newcastle based supplier of cleaning consumables and equipment. Family owned, it has traded over 30 years with a strong reputation for customer service and advice, stock availability and technical support. The business has a balanced mix of store based sales, phone and email trading, and website generated sales.

As this is a customer-focused position, candidates should be able to handle a multitude of tasks whilst maintaining a pleasant, friendly manner with all customers.

The role is based in the office, weekdays only, with no remote working

Customer support responsibilities include

• . Welcome and serve customers and visitors who enter the store
• . Answering & directing calls
• . Order entering and invoicing/ Administrative tasks
• . Providing Support to Sales Team colleagues on other tasks related to showroom

The ideal Candidate will

• . Have a high standard of personal presentation
• . Possess a high level of written & verbal communication skills
• . Possess a reasonable /high level of computer, especially in the use of MS Office. Website involvement and graphics would be an advantage
• . Be able to work independently & cohesively in a team, be organized and self- motivated
• . Be reliable, adaptable & versatile

Our company

At Rapid Clean Newcastle, we know that growth and success is only possible with great people. That is why we value our team above all else and our goal is to inspire and encourage each team member to achieve a high level of success in every aspect of their lives. We do not tolerate any abuse of staff whether its from external or internal people, cohesive teamwork builds strong relationships and customer service.

We are a family owned company. The role is ideal for a candidate willing to embrace learning about an exciting industry that is topical in everyday life,