Customer Care Specialist

Central Cleaning Supplies Pty Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Central Cleaning Supplies Pty Ltd in Melbourne is seeking a Customer Care Specialist to be the face of our customer interactions. You will handle inbound calls and emails, provide product information, and support orders from placement to delivery.

This role requires excellent communication, strong organization, and the ability to adapt to changing needs. English proficiency is essential, and familiarity with Excel and Word is preferred to manage correspondence and data.

Qualifications

• Proven experience as Sales Support Specialist or similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• English language skills, bilingual or native speaker level of proficiency well regarded.
• Information technology competency including Excel and Word.

Responsibilities

• Manage and Process Customer Inquiries: Handle inbound customer calls and emails related to product information, order inquiries, pricing, and delivery questions with accuracy and professionalism.
• Compose Correspondence: Provide clear, timely, and precise responses to all customer communications.
• Overseeing Managing Customer Orders: to ensure prompt and effective handling of requests.
• Coordinate with Departments: Collaborate with various departments to facilitate the timely delivery of products and services.
• Process Orders: Manage order processing and work with internal teams to ensure accurate order fulfilment and delivery. Review and enter all customer orders into the system.
• Facilitate Communication: Serve as a liaison between customers and the Internal Logistics Department to resolve any issues and ensure smooth operations.
• Build Relationships: Develop and maintain effective relationships with customers and internal stakeholders.
• Adapt to Change: Demonstrate flexibility and adaptability in response to changing needs and priorities.

Skills

Customer service

Communication

Organizational skills

Multitasking

English proficiency

IT literacy

Tools

Excel

Word

Job description

Central Cleaning Supplies (CCS) is one of the Australia’s largest distributors of Cleaning Materials, Chemicals, Hygiene Solutions and Equipment. For over 30 years, CCS has provided an extensive range of innovative products and services catering for the Professional, Commercial, Industrial and Domestic cleaning industry.

About this Opportunity :

Are you passionate about delivering outstanding customer service, a skilled communicator, and committed to ensuring complete customer satisfaction? We have an exciting opportunity for you! We are seeking a dedicated Customer Care Specialist to join our team and become the face of our company’s customer interactions.

In this role, you will be integral to our mission of maintaining high standards of quality and exceeding customer expectations. As a Customer Support Specialist, you will engage with a diverse range of customers, providing exceptional service and support. Your responsibilities will include maintaining high levels of customer satisfaction, addressing client needs, and delivering tailored solutions to meet their requirements.

Join us and be part of a growing company where your contributions directly impact our success and customer satisfaction.

Key Responsibilities:

• Manage and Process Customer Inquiries: Handle inbound customer calls and emails related to product information, order inquiries, pricing, and delivery questions with accuracy and professionalism.
• Compose Correspondence: Provide clear, timely, and precise responses to all customer communications.
• Overseeing Managing Customer Orders: to ensure prompt and effective handling of requests.
• Coordinate with Departments: Collaborate with various departments to facilitate the timely delivery of products and services.
• Process Orders: Manage order processing and work with internal teams to ensure accurate order fulfilment and delivery. Review and enter all customer orders into the system.
• Facilitate Communication: Serve as a liaison between customers and the Internal Logistics Department to resolve any issues and ensure smooth operations.
• Build Relationships: Develop and maintain effective relationships with customers and internal stakeholders.
• Adapt to Change: Demonstrate flexibility and adaptability in response to changing needs and priorities.

To be considered for this role:

• Proven experience as a Sales Support Specialist or similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• English language skills, bilingual or native speaker level of proficiency well regarded.
• Information technology competency including Excel and word.