Inbound Retention Consultant — Hybrid, Member Care

Bupa; Melbourne; Hybride; AUD 66 000 - 81 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing benefits

Discounts on optical and dental

Subsidised health insurance

Résumé du poste

Bupa is hiring an Inbound Retention Consultant to understand why customers are leaving and retain them by offering tailored solutions. The role is full-time (38 hours/week) with hybrid work, requiring two days per week in Melbourne or Brisbane offices, and operating between 8am–8pm AEST, Monday to Friday.

The successful candidate will join a supportive training program and ongoing coaching, with a focus on delivering empathetic, patient-centred service across multiple IT platforms.

Qualifications

• Empathetic and passionate about helping customers.
• Excellent verbal and written communication.
• Ability to maintain confidentiality of customer information.
• Experience in customer service and retention.
• Ability to work across multiple IT platforms.

Responsabilités

• Understand why customers are leaving and retain them.
• Engage in detailed conversations to connect with customers and families’ needs and offer tailored solutions.
• Work in a disciplined virtual environment with steady performance.

Connaissances

Resilience

Team player

Customer service

Retention experience

Fast learner

Communication

Tech savvy

NBN 50Mbps

Description du poste

Bupa is hiring an Inbound Retention Consultant to understand why customers are leaving and retain them by offering tailored solutions. The role is full-time (38 hours/week) with hybrid work, requiring two days per week in Melbourne or Brisbane offices, and operating between 8am–8pm AEST, Monday to Friday.

The successful candidate will join a supportive training program and ongoing coaching, with a focus on delivering empathetic, patient-centred service across multiple IT platforms.