Insurance Customer Care Pro — Inbound & Retention

MAYDAY Recruitment Group; Sydney; On-site; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Onboarding and ongoing training

Job summary

MAYDAY Recruitment Group in Sydney is seeking experienced Customer Service Insurance Agents to support inbound and retention teams across busy contact centres. Immediate start for 3-6 month temporary assignments, full-time hours, with a hourly rate of $38-40 plus super.

You will handle high-volume calls across multiple insurance products (home, pet, boat), assist with renewals and policy changes, and focus on retaining customers through effective conversations.

Qualifications

• Experience in a high-volume contact centre preferred.
• Insurance product knowledge is advantageous.
• Excellent communication and customer service focus.
• Ability to handle difficult conversations confidently.

Responsibilities

• Handle high volume inbound/outbound customer calls.
• Respond to policy enquiries across home, pet, boat insurance.
• Assist with policy renewals, premiums, changes and account maintenance.
• Conduct retention conversations to reduce cancellations.

Skills

Contact centre experience

Insurance experience

Communication skills

Attention to detail

MS Office

Tools

Microsoft Office

Job description

MAYDAY Recruitment Group in Sydney is seeking experienced Customer Service Insurance Agents to support inbound and retention teams across busy contact centres. Immediate start for 3-6 month temporary assignments, full-time hours, with a hourly rate of $38-40 plus super.

You will handle high-volume calls across multiple insurance products (home, pet, boat), assist with renewals and policy changes, and focus on retaining customers through effective conversations.