Customer Relationship Specialist – Parramatta (Bonuses)

EY; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Fully paid training

Uncapped monthly incentives

Career progression pathways

Regular team events

Annual Christmas party

Job summary

EY is seeking a Customer Relationship Specialist in Parramatta CBD to manage overdue accounts for Australian institutions. You will conduct inbound and outbound calls to negotiate repayment plans, using skip tracing tools and maintaining accurate records within strict compliance.

The role emphasizes empathy, resilience, and achieving targets in a team-focused setting. With fully paid training and uncapped incentives, you’ll have opportunities for career progression and regular team events,

Qualifications

• Strong verbal communication on the phone.
• Negotiation and influencing skills.
• Emotional intelligence and empathy when dealing with customers.
• Resilience to handle high-volume, challenging conversations.
• Motivation to achieve targets and grow earnings.
• Attention to data accuracy and compliance requirements.

Responsibilities

• Optimise a portfolio of overdue accounts from Australian institutions.
• Contact customers via inbound & outbound calls to discuss outstanding balances.
• Use modern tools and skip tracing to locate and support customers.
• Negotiate realistic repayment solutions with customers.
• Maintain accurate records and comply with regulatory guidelines.
• Build rapport while handling sensitive financial conversations professionally.
• Work towards achievable targets in a team-driven environment.

Skills

Phone communication

Negotiation

Empathy

Resilience

Target driven

Attention to detail

Job description

EY is seeking a Customer Relationship Specialist in Parramatta CBD to manage overdue accounts for Australian institutions. You will conduct inbound and outbound calls to negotiate repayment plans, using skip tracing tools and maintaining accurate records within strict compliance.

The role emphasizes empathy, resilience, and achieving targets in a team-focused setting. With fully paid training and uncapped incentives, you’ll have opportunities for career progression and regular team events,