Customer Service Consultant

Qudos Bank; Greater Bendigo; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible working options

14% superannuation

Free counselling

Paid parental leave

Job summary

Bank Australia is seeking a Customer Service Consultant at our Bendigo branch. The role focuses on delivering exceptional in-branch and phone service, building long-term relationships, and promoting online banking and our products.

You will contribute to the branch’s success, support our sustainability initiatives, and embody Bank Australia’s values and culture in day-to-day work.

Qualifications

• Track record of excellent customer service.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• Ability to determine priorities and work effectively under pressure.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone.
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts.
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing.
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities.
• Positively contributing to the success of the branch and the branch team as a whole.

Skills

Customer service

Relationship building

Communication skills

Prioritization under pressure

B Corp values

Job description

We currently have a Permanent, Full-Time opportunity for a Customer Service Consultant in our Bendigo branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.

What you will be doing

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
• Positively contributing to the success of the branch and the branch team as a whole.

What you will bring

• A track record in excellent customer service
• Confidence in building strong relationships with customers
• Well-developed written, verbal and interpersonal skills
• The ability to determine priorities and work effectively under pressure
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia.

Bank Australia is an equal opportunity employer committed to sustainable development.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

The successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.