Customer Experience Specialist

Inchcape Motors Finland Oy; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Warm leads

Career development

Supportive team

Global organisation

Job summary

Inchcape is seeking an Online Sales Consultant to join our Greystanes-based Business Development Centre. You will handle inbound/outbound enquiries, qualify leads and book appointments, guiding customers from initial enquiry to sale across phone, web and chat.

The role requires at least 12 months in customer experience or sales, strong communication, CRM experience (Salesforce), and comfort across multiple digital platforms.

Qualifications

• 12 months experience in a customer experience and/or sales environment.
• Experience managing customers through a structured sales process.
• Strong relationship-building and communication skills.
• Ability to work towards and achieve KPI targets.
• Experience using CRM systems.
• High attention to detail and strong organisational skills.

Responsibilities

• Manage inbound and outbound customer enquiries.
• Qualify leads and book appointments for dealership teams.
• Support customers throughout the vehicle purchasing journey.
• Manage online vehicle sales enquiries and fulfilment activities.
• Conduct customer follow-up before and after appointments.
• Provide information on vehicles, accessories and finance solutions.
• Engage with customers via phone, email, web chat and digital channels.
• Maintain accurate customer information within Salesforce and CRM systems.
• Assist with customer escalations and resolution of enquiries.
• Collaborate with sales and finance teams to maximise conversion opportunities.

Skills

Customer experience

Sales

CRM systems

Communication

Microsoft Office

Lead qualification

Multitasking

Problem-solving

Salesforce

Tools

Salesforce

Job description

**Online Sales Consultant** **Location:** Greystanes NSW **Job Details:** Full-Time Permanent **Working Hours:** Rotating Roster – Monday to Sunday (10-day fortnight, weekends WFH) **Our Story** At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most recognised vehicle brands. Through our retail business, we are committed to delivering exceptional customer experiences at every stage of the vehicle ownership journey. **About the role** We are looking for a Online Sales Consultant to join our high-performing Business Development Centre (BDC) team in Greystanes. This role serves as one of the key contact points for customers throughout their vehicle purchasing journey, helping deliver a seamless and engaging experience from initial enquiry through to sale. Working across phone, web and digital platforms, you'll engage with customers, qualify leads, manage appointments and support both online and in-store vehicle sales. You'll collaborate closely with dealership teams, ensuring customers receive the right information, support and guidance at every stage of their journey. This is an ideal opportunity for a customer-focused sales professional who enjoys building relationships, exceeding targets and helping customers make confident purchasing decisions. **Key Responsibilities*** Manage inbound and outbound customer enquiries* Qualify leads and book appointments for dealership teams* Support customers throughout the vehicle purchasing journey* Manage online vehicle sales enquiries and fulfilment activities* Conduct customer follow-up before and after appointments* Provide information on vehicles, accessories and finance solutions* Engage with customers via phone, email, web chat and digital channels* Manage online reviews, customer feedback and social enquiries* Maintain accurate customer information within Salesforce and CRM systems* Assist with customer escalations and resolution of enquiries* Collaborate with sales and finance teams to maximise conversion opportunities**About you** You are a customer-focused sales professional who enjoys building rapport and creating exceptional customer experiences. You ask the right questions, understand customer needs and are confident guiding customers through the sales process. You thrive in a KPI-driven environment and are motivated by achieving results while maintaining a high standard of customer service. You're organised, adaptable and comfortable working across multiple systems and channels to manage customer interactions effectively. To be successful, you will have:* Minimum 12 months experience in a customer experience and/or sales environment* Experience managing customers through a structured sales process* Strong relationship-building and communication skills* Ability to work towards and achieve KPI targets* Experience using CRM systems* High attention to detail and strong organisational skills* Confident use of digital platforms and Microsoft Office* Ability to multitask and manage competing priorities* Strong problem-solving and decision-making skills* Automotive industry experience or Salesforce experience will be highly regarded* Current driver's licence**We offer you*** **Warm Leads:** Engage with customers already interested in purchasing a vehicle* **Career Development:** Pathways into sales, leadership and broader automotive opportunities* **Supportive Team:** Join a collaborative and high-performing environment* **Global Organisation:** Build your career with one of the world's leading automotive businesses**Start your journey** Worried that you don't meet all the criteria exactly? We encourage you to apply. Your skills and perspectives may be the perfect fit for this role or another opportunity within our business. **Opportunity for everyone** Inchcape is committed to creating an inclusive and diverse workplace where everyone feels they belong and can thrive. **About us** Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 colleagues foster an inclusive and collaborative culture, delivering brilliant experiences for our customers and partners. Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences and tailored financial services.