Customer Relations and Admin Officer

Superior Engineering; Burpengary; On-site; AUD 50,000 - 70,000; Full time

Job summary

Superior Engineering, based in Burpengary (North Brisbane), is seeking a Customer Relations & Administration Officer on a permanent full-time basis. You will be the first point of contact for customers, handle enquiries, process orders and support the sales and operations teams from our modern headquarters.

The ideal candidate will be organized, proactive and enjoy delivering exceptional service. Two years in a customer service or admin role is preferred; you’ll manage multiple tasks in a

Qualifications

• Two years of experience in customer service or administration is preferred.
• Strong communication and interpersonal skills with a proactive approach.
• Organised, reliable and able to handle multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and customer email enquiries.
• Provide customers with updates on orders and manufacturing progress.
• Process purchase orders and complete general administrative tasks.
• Liaise with suppliers and freight companies to coordinate information.
• Support the sales team with day-to-day administrative requirements.
• Maintain accurate information across internal systems.
• Help deliver a positive, seamless customer experience from enquiry through to order completion.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

Problem solving

Learning mindset

Tools

ERP software

EMS software

Job description

Customer Relations & Administration Officer | Burpengary, North Brisbane | Permanent Full-Time

Are you a natural problem-solver who loves helping customers, thrives in a fast-paced environment, and enjoys keeping things organised?

Superior Engineering is looking for a motivated, customer-focused Customer Relations & Administration Officer to join our growing team at our modern, purpose-built headquarters in Burpengary.

If you're looking for a varied role where your communication skills, initiative and attention to detail will make a real difference, this could be the opportunity for you!

Writing

Join Australia's Leading 4WD Suspension Team!

Customer Relations & Administration Officer | Burpengary, North Brisbane | Permanent Full-Time

Are you a natural problem-solver who loves helping customers, thrives in a fast-paced environment, and enjoys keeping things organised?

Superior Engineering is looking for a motivated, customer-focused Customer Relations & Administration Officer to join our modern, purpose-built headquarters in Burpengary.

If you're looking for a varied role where your communication skills, initiative and attention to detail will make a real difference, this could be the opportunity for you!

About Superior Engineering

Superior Engineering is one of Australia's leading manufacturers and suppliers of premium 4WD suspension systems, accessories and off-road performance products. Our products are trusted by 4WD enthusiasts nationwide, and we're proud of our commitment to quality, innovation and exceptional customer service.

As our business continues to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience and wants to be part of a supportive, hardworking team.

About the Role

No two days are the same! As our Customer Relations & Administration Officer, you'll play an important role in keeping customers informed, supporting our sales team and helping our day-to-day operations run smoothly.

You'll be a key point of contact for our customers, ensuring enquiries are handled professionally, orders are followed up, and information is communicated clearly and efficiently.

Your responsibilities will include:

• Answering incoming phone calls and responding to customer email enquiries.

• Providing customers with updates on orders, manufacturing progress and expected timeframes.

• Processing purchase orders and completing general administrative tasks.

• Liaising with suppliers and freight companies to coordinate information and resolve queries.

• Supporting the sales team with day-to-day administrative requirements.

• Maintaining accurate information across internal systems.

• Helping deliver a positive, seamless customer experience from initial enquiry through to order completion.

What We're Looking For

We're looking for someone who is organised, proactive and comfortable managing competing priorities. You'll communicate confidently, take ownership of your work and remain calm and professional when things get busy.

Essential skills and experience

• Intermediate Microsoft Word, Excel and Outlook skills.

• Strong computer literacy and confidence using business systems.

• Excellent communication, customer service and interpersonal skills.

• Confidence communicating with customers over the phone and face-to-face.

• Strong organisational skills and effective time management.

• The ability to multitask, prioritise workloads and work efficiently in a fast-paced environment.

• A positive, practical approach to problem-solving and a willingness to learn.

Experience that will set you apart

• Knowledge of 4WD parts, suspension systems and accessories.

• Experience in a manufacturing, production or supply-chain environment.

• An understanding of manufacturing lead times, production processes and order management.

• Experience using ERP or EMS software, or the ability to pick up new systems quickly.

A Little About You

Ideally, you'll bring at least two years of experience in a customer service or administration role, along with a genuine desire to help people and get the job done right.

You'll also be someone who:

• Has a friendly, professional and can-do attitude.

• Takes pride in being organised, reliable and detail-oriented.

• Enjoys working as part of a team and contributing to shared goals.

• Is comfortable taking initiative and going the extra mile for customers.

• Learns new processes and systems quickly.

• Has reliable personal transport to get to and from our Burpengary headquarters.

Most importantly, you'll be someone who takes ownership, communicates well and understands the value of delivering on your promises.

What's On Offer?

At Superior Engineering, you'll have the opportunity to build your skills and grow alongside an established Australian brand with a passionate team behind it.

Here's what you can expect:

• Permanent, full-time employment in a growing business.

• A modern, purpose-built workplace in Burpengary, North Brisbane.

• A friendly, supportive team environment.

• The opportunity to develop your skills and progress with the business.

• An immediate start, or a start date negotiated with the successful candidate.

• Overtime opportunities paid at applicable penalty rates.

Hours of Work

• Monday to Friday: 7:00 am - 4:30 pm, with some flexibility potentially available for the right candidate.

• Optional Saturday work: 8:00 am - 12:00 pm, when required and paid at applicable overtime rates.

A six-month probationary period applies, which may be extended where required.

Ready to Join the Team?

If you're looking for more than just an administration job and want to be part of a growing Australian business that values its customers, its people and the quality of its products, we'd love to hear from you.

Come and build your future with Superior Engineering - where great people help drive great performance.